Washington Hospital Careers

Position Summary

1. Compiles data for daily/monthly Activity Census Report and enters in the computer. 
2. Maintains productivity standards and practices effective time management and prioritizing of tasks.
3. Completes all job-related paperwork in a thorough and timely manner.

1. Demonstrates knowledge of the significance of food safety/foodborne illness and allergies in caring for patients.
2. Uses methods for modifying menus to reduce fat, sodium and sugar, as necessary.
3. Obtains food preferences/intolerances from patients.
4. Assists patients with menu selections that conform to the diet order, allergies, personal/religious/cultural food preferences, age-specific needs, and nutrition plan of care.
5. Encourages patient selection of featured menus to promote nutritional adequacy of intake; reports dietary concerns to the dietitian.
6. Maintains timely and accurate information in the patient card index.
7. Manages all clerical aspects of tray tickets in preparation for tray line.
8. Assists with data entry and processing of labels for nourishments and tube feedings.
9. Disseminates information to the appropriate staff members (patient issues/requests, undefined allergies, etc.).
10. Prints tally sheets for food production and makes ongoing production adjustments based on patient needs.
11. Processes all charges for enteral feedings.
12. Supports and promotes the organizations’ infection control, safety, risk management, customer/guest relation programs.

1. Uses appropriate methods of problem solving and decision making.
2. Assesses multiple demands/competing priorities and identifies necessary resources to handle critical work demands.
3. Maintains an accurate log of phone calls.
4. Schedules outpatients and provides “reminder’ calls for appointments.  Negotiates scheduling needs with CNM and/or Director.
5. Uses department resources prudently.

1. Communicates effectively with co-workers, the health care team, patients, family, and visitors; modifies the delivery and complexity of information based on individual needs and the situation.
2. Adheres to customer service practices and key phrase concepts.
3. Serves as a role model to demonstrate the value of caring for people in the organization, particularly the patients and food service customers.
4. Places a high priority on the satisfaction of those served and understands top drivers of patient satisfaction.
5. Handles patient food complaints with appropriate follow-up and communication with the supervisor/manager.
6. Adapts well to changes in job duties and responsibilities.
7. Understands, supports and demonstrates commitment to team goals.
8. Demonstrates willingness to assist in other areas of need to accomplish broader goals.

1. Identifies and communicates the department mission, vision, goals and objectives.
2. Attends department meetings and in-services per policy.
3. Takes responsibility for information disseminated in the department—bulletin boards, posted materials, mail, etc.
4. Adheres to the Code of Ethics for the organization.
5. Demonstrates accountability for the proper use of patients’ protected health information.

1. Participates in Quality and Process Improvement activities.
2. Demonstrates knowledge of the importance of learning and implementing new techniques and methods to improve outdated activities.
3. Consults with the CNM and/or Director when inconsistencies exist between actual performance and expected outcomes—initiates corrective actions.      

1. Completes assigned annual in-services and mandatory events for the department and hospital.
2. Assesses need for individual development and implements a plan for growth, annually with the CNM and/or Director.

1. Responsible for all regulatory tasks associated with the position and current performance of the associated indicators on the Quality Control Report.
2. Responsible for all department policies and procedures that pertain to the position.

1. Integrates the best current evidence with expert knowledge and patient/family preferences and values for the delivery of optimal care.
2. Recognizes the patient or designee as the source of control and full partner in providing compassionate and coordinated care based on respect for patient’s preferences, values, and needs.
3. Adheres to the hospital’s brand values in all work.

Performs other related duties as required

1. Academy of Nutrition and Dietetics: Revised 2017 Standards of practice in Nutrition care and Standards of professional Performance for Nutrition and Dietetics Technicians, Registered, The Academy Quality Management Committee, 2018.
2. Essential Practice Competencies for the Commission on Dietetic Registration’s Credentialed Nutrition and Dietetics Practitioners, 2019.
3. Job Descriptions: Models for Careers in Dietetics, 3^rd Ed. (eBook), Academy of Nutrition and Dietetics, 2015.