Client Service Representative (CSR) / Reception (RFT 1.0)

Administrative / Client Service Associates (CSA) Windsor, Ontario Regular, Full-Time ReqID: 34949


Description

Position at VON Canada (Ontario)

Requisition Details:

Employment Status: Regular, Full Time (1.0 FTE)
Program Name: Branch Operations (CSR/Reception)
Number of Hours Bi-Weekly: 75
Work Schedule: Days
Union/Bargaining Unit: CUPE
On-Call: No

Job Summary:

The successful candidate will be responsible for promoting a positive image of VON while providing the highest level of customer service. As a receptionist, you will be the "First Contact" with all callers and visitors responsible to welcome them to a friendly and professional atmosphere. You will also be part of the Administrative Team working together to ensure seamless customer and operational service delivery.


Responsibilities:

  • Responsible for general office operations and office maintenance
  • Create a welcoming front office environment - Greet visitors, providing exemplary customer service to patients, visitors, staff and corporate clients
  • Receives and manages all incoming communication (Receives, screens, and redirects phone calls; general email, collect and distribute mail)
  • making appointments
  • Receive payments and make out receipts
  • Organize events and meetings
  • Provide administrative support to management level staff
  • Supports correspondence, photocopy, file management
  • Collating information
  • Update various databases
  • Performs searches and provide information
  • Ordering and maintaining supplies for office and frontline staff
  • Assist with staff phone set up and maintenance
  • Assist with Intake of new clients – patients and corporate clients
  • review statistical data, key performance indicators
  • Client electronic and hard copy record management
  • Other duties as assigned by the manager

Qualifications:

  • Secondary school diploma required; post-secondary education preferred
  • Minimum of three years professional and continuous office experience required
  • Experience in working with seniors and adults with disabilities is an asset
  • Procura experience is a strong asset
  • Strong computer skills are required, including the Microsoft Office Suite (Word, Excel, PowerPoint)
  • Ability to quickly learn and work with a computerized Database Management software
  • Ability to work independently with minimal supervision and collaboratively as a member of the VON team
  • Ability to maintain professionalism, as well as to work cooperatively with colleagues, clients, families, and other community agencies as required
  • Exceptional communication and interpersonal skills
  • Effective organizational skills and the ability to accept direction, as well as the willingness to adapt to change
  • Ability to maintain confidentiality
  • A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment
  • A Vulnerable Sector Search and/or Child Abuse Registry Check may be required
  • Ability to speak and write French is an asset.

Work Conditions and Physical Capabilities: Fast-paced environment; Attention to Detail; Lift and carry using appropriate lifting techniques; Bend, push, pull, grip, reach, kneel, crouch using good body mechanics; Walk, sit, stand, climb stairs; Fine hand movements. 

VON Canada is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them. If you are in need of accessibility support, please visit our website at http://www.von.ca/en/accessibility for further information and contact details. 

Attention Current Employees (Internal Applicants): If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s).  If the posting remains open after the initial deadline, VON may close the posting at its’ discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.

In accordance with the Employer’s policy, Mandatory Vaccination: COVID-19, it is required that all VON Canada Nova Scotia Branch, VON Canada Ontario Branch and VON Canada (National) employees, contractors, volunteers and students be fully vaccinated (subject only to legitimate established exemptions of a medical nature or where there is a valid human rights exception).

To facilitate this policy, all VON Canada employees, students, contractors and volunteers will be required to provide written attestation confirming that they are fully vaccinated and reasonable proof of vaccination status, inclusive of any government-issued documentation.