Software Support Representative - (Full-Time) Temp-to-Perm
Description
Responsibilities
Demonstrate proficiency in managing multiple chats simultaneously, ensuring prompt and efficient assistance to all users.
Maintain a comprehensive understanding of products or services, enabling accurate and insightful responses to client’s inquiries.
Actively contribute to the development and enhancement of knowledge base/articles, providing insights and solutions to common queries
Assisting other team members when needed, promoting a sense of unity and shared responsibility.
Display adaptability in addressing different client’s needs and concerns, showcasing a comprehensive understanding of various issues and providing tailored solutions
Qualifications
Strong written communication skills to manage and engage in multiple chats simultaneously while ensuring clarity and professionalism.
Capacity to work collaboratively with team members, sharing insights, and providing assistance to foster a supportive team environment.
Flexibility to handle various client concerns and adapt to changing priorities, showcasing resilience and agility in a dynamic work environment.
Effective time management skills to prioritize tasks and ensure timely responses to client inquiries.
Strong problem-solving capabilities to address a wide range of client issues efficiently.