Cloud Service Desk Engineer
Description
Cloud Service Desk Engineer (AWS / DevOps Career Growth)
Join Tyler Technologies and be part of our ERP Cloud Platform team, supporting the AWS-powered infrastructure behind local government and school ERP systems. This role combines internal service desk support with hands-on exposure to cloud operations, automation, and DevOps best practices, perfect for technical support professionals who want to advance into cloud engineering.
What You’ll Do
- Resolve internal service desk tickets related to AWS-hosted environments.
- Troubleshoot cloud infrastructure, CI/CD, and application issues.
- Document solutions in Confluence and manage tasks in Jira.
- Participate in on-call rotations to maintain cloud system reliability.
- Learn and assist in AWS automation, Infrastructure as Code, and monitoring tools.
What We’re Looking For
- Service desk or technical support background.
- Strong communication and documentation skills.
- Familiarity with Jira & Confluence.
- Interest or basic skills in AWS, Linux/Windows administration, Bash/Python scripting.
Why Join Us
- Hands-on training with AWS, automation tools, and DevOps pipelines.
- Clear career path from service desk to cloud engineering.
- Be part of a mission-driven company improving public sector efficiency.