Senior Product Manager

Product Strategy United States Plano, Texas
Salary: USD 93391 - 155000 Annually

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Description

Tyler Technologies is seeking a Senior Product Manager to own and scale our Identity & Access Management (IAM) and Customer Identity (CIAM) product suite. You’ll define the roadmap for authentication, single sign-on, multi-factor and passwordless flows, and how those flows integrate with products across the entire Tyler portfolio—partnering with engineering, security, UX, and go-to-market teams to deliver secure, seamless experiences that power both internal operations and client-facing applications.
 

Responsibilities

aka What You’ll Do: 

  • Craft and evangelize a multi-year roadmap for IAM/CIAM capabilities: authentication, SSO, MFA/adaptive auth, passwordless, identity proofing, and user provisioning/deprovisioning.
  • Collaborate with product architects and technical leads to guide solution design trade-offs, API strategy, and platform extensibility.
  • Coordinate with product leaders across all of the Tyler divisions to onboard and roll out Tyler’s centralized identity management system
  • Present product strategy, performance metrics, and customer feedback as data-driven narratives to executive leadership and key stakeholders.
  • Lead product development process and work closely with DevSecOps, architects, and QA to ship high-quality releases on cadence.
  • Work with UX researchers to validate login/onboarding experiences; with sales and customer success to gather market feedback.
  • Coordinate go-to-market planning with marketing, training, and support teams.
  • Define and track KPIs: authentication success, account takeover incidents, onboarding time, user satisfaction (NPS).
  • Use telemetry and customer interviews to refine features and drive continuous improvement.
  • Define and evolve enterprise federation strategies using OIDC and SAML, enabling secure, scalable integration with customer identity providers (IDPs) via a centralized Identity Proxy Gateway.
  • Collaborate with infrastructure and security teams to manage and enhance the Identity Proxy Gateway that mediates federation and fallback authentication scenarios.
  • Ensure graceful support for hybrid identity models, including a secure fallback user store for clients without IDPs.

Qualifications

 
aka You Have:
  • 5+ years in product management of software services, with 2+ years focused on Identity, Authentication, or Access Management (enterprise or CIAM).
  • Demonstrated success shipping identity-centric features (SSO, MFA, OAuth/OIDC flows, SAML integrations).
  • Familiarity with developer-facing APIs, SDKs, and developer portal requirements.
  • Hands-on knowledge of risk-based authentication, threat modeling, and secure software practices.
  • Comfortable defining metrics, instrumenting telemetry, and drawing insights from quantitative and qualitative data.
  • Exceptional written and verbal skills; able to translate complex technical concepts for non-technical stakeholders.
  • Proven ability to influence cross-functional teams without formal authority.
  • Experience designing or managing identity federation architectures using OIDC and SAML protocols, particularly in B2B or multi-tenant SaaS environments.
  • Familiarity with proxy-based or brokered identity architectures (e.g., Identity Proxy Gateway, Identity Broker, or central AuthN proxy layers).
  • Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements. 
 

Nice to Have

  • Prior work at IAM/CIAM vendors (e.g., Okta, Ping, ForgeRock, Auth0) or in large identity teams at enterprises (e.g., Microsoft Identity, AWS Identity).
  • Background in regulated industries (finance, healthcare, government) with high compliance demands.
  • Familiarity with cloud platforms’ identity services (Azure AD, AWS Cognito) and federation patterns.

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