Manager - Issue

Engineering Bucharest, Bucharest (Req. #5516)


Description

Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our renowned consumer brands: DTS®, HD Radio™, IMAX® Enhanced and TiVo®.

Xperi (NASDAQ: XPER) is a publicly traded technology company headquartered in San Jose, CA with over 2,000 employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology.

About the role:

Are you an experienced Issue Manager?

We need you to join our XPERI In Cabin Monitoring Automotive team, to build innovative solutions for the safety of the car drivers and passengers. Having existing automotive solutions in production, we are growing our European team to support increasing demand.

What you will get to do:

  • Define and maintain the Problem Resolution Management
  • Work with the customer to clarify the scope, the impact and the severity of the incoming issues.
  • Work with the technical team to analyze the issues and to define the appropriate measures.
  • Work with the product owner and project manager to plan the implementation within the project timeline and priorities.
  • Track the issue resolution to completion.
  • Generate the problem trend report.
  • Contribute to the continuous improvement of the problem resolution management process.

Who we are looking for:

Must have:

  • BS or MD in computer science, electronic engineering or equivalent with additional work experience.
  • Excellent analytical and communication skills
  • Customer interfacing experience
  • Software engineering background
  • Experience with Atlassian tools (Jira, Structure, Confluence, Bitbucket)
  • Advanced English speaking and writing
  • Availability to travel when necessary

Nice to have:

  • Background in software L1/L2 support
  • Experience with Automotive ASPICE SUP.9 process.
  • Experience with ISO26262
  • German speaking and writing

 

Life @ Xperi:

At Xperi, we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes.

Our employees and their families are important to us, and our comprehensive pay, stock and benefits programs reflect that. Xperi supports personal well-being, builds financial security and enables employees to share in our collective success.

Rewards include:

  • Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future.
  • Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community.
  • Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, subsidized cafes and fitness facilities.
  • A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.

Benefits & perks - Romania:

  • Competitive salary and bonuses
  • Stock Program
  • Medical Insurance
  • Life Insurance
  • Free Parking (covered by Xperi)
  • Sport subscription compensation/reimbursement
  • VDU Glasses compensation
  • Meal vouchers
  • 22 to maximum 26 annual vacation days
  • Rest & Relax additional days off during Christmas
  • Flexible work hours
  • Reward & Recognition Program
  • Referral Bonus Program
  • Professional Development Trainings
  • Charity Matching Program & Volunteer Opportunities
  • Team & Company Events