Technical Service Delivery Manager
Description
Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our renowned consumer brands: DTS®, HD Radio™ and TiVo®.
Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with over 1800 employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology.
About the role:
We are seeking a highly motivated Technical Service Delivery Manager to join our Customer Services team. As a Technical Service Delivery Manager, you will be responsible for cooperation with Xperi’s OEM partners and driving TiVo OS technical onboarding process. You will collaborate closely with internal teams, hardware vendors, and other stakeholders to ensure smooth integration and delivery of Smart TV media platformed shaped to customer needs.
If you are passionate about the Smart TV industry, have a strong technical background, and enjoy working in a dynamic and fast-paced environment, we would love to hear from you. Apply now to join our Customer Services team and play a key role in shaping the future of leading independent media platform for Smart TV.
What you will get to do:
- Serve as the primary technical point of contact for our partners - TV original equipment/device manufacturers during TiVo OS’ onboarding process, manufacturing and post-launch.
- Implement per-partner configuration of TiVo OS in the Linux-Yocto layer.
- Coordinate with internal teams to gather technical requirements and drive timely delivery of onboarding initiatives and customer software releases.
- Work closely with cross-functional teams, including Customer Success, Engineering, Support and QA.
- Perform technical troubleshooting and drive issue resolution, coordinating appropriate teams when necessary.
- Monitor IT Service performance and become an escalation point for Incidents, Problems and Changes.
- Report IT Service and post-launch support performance to internal and external stakeholders including senior management.
Who we are looking for:
Main requirements for the role:
- Strong technical background, with knowledge and experience in technical support or engineering field.
- Ability to learn quickly and adopt to dynamic environments.
- Ability to work collaboratively, coordinate and drive in a global, cross-functional team environment.
- Strong problem-solving and troubleshooting skills, with the ability to analyse complex technical issues and provide effective solutions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with external and internal stakeholders.
- Proficiency in written and spoken English.
Value asset of candidate's advantage:
- Knowledge of Linux.
- Experience in embedded device industries.
- Experience in technical leader or manager role.
- Knowledge of ITIL framework.
- Experience with programming in Python.
Life @ Xperi:
At Xperi, we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes.
Our employees and their families are important to us, and our comprehensive pay, stock and benefits programs reflect that. Xperi supports personal well-being, builds financial security and enables employees to share in our collective success.
Rewards include:
- Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future.
- Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community.
- Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, subsidized cafes and fitness facilities.
- A flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.
We would like to inform you that the Whistleblower and Abuse Reporting and Handling Policy, referred to in Article 24 (1) of the Law on the Protection of Whistleblowers of 14.06.2024 (Journal of Laws of 2024, item 928), in effect at TiVo POLAND sp. z o.o., based in Warsaw, is available here.