Helpdesk Technician (Entry)

Information Technology Chicago, Illinois


Position at Havas

This Junior Help Desk Support Specialist role involves working in a very fast past environment in the Advertising industry. Candidate must be customer service orientated, energetic, expresses a passion for working in a technology capacity, and have 1-2 years experience. Responsibility includes providing technical assistance supporting both Mac and Windows computer systems including hardware, and corporate software applications. Responds to queries using a ticketing system, runs diagnostic programs with various tools, isolates problems, and determines and implements solutions for a variety of issues ranging from simple to complex.

Primary responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person, remotely, or over the phone.
  • Train new hires on systems and applications.
  • Maintain daily performance of computer systems.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Run reports to determine malfunctions that continue to occur.
  • Perform desk moves on an on-going basis.
  • Perform inventory of all hardware. 

Maintain and troubleshoot PC hardware/ software/ LAN and network, working with users to induct and train them on IT applications. Also liaise with vendors on IT hardware and software purchases and maintenance.