IT Support, Cloud & Infrastructure Technician

Information Technology Richmond, British Columbia Dorval, Quebec


Description

SKYSERVICE BUSINESS AVIATION 

 Skyservice is a North American leader in business aviation. Built on the key principles of safety and service excellence, we provide a full-service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations that span Canada and the western United States. People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing our employees. If you want to grow your career and broaden your experience, then Skyservice is the right team for you.

Reports to: Manager, IT.

Summary of Responsibilities:

  • Provides technical support for hardware and software issues to employees at all levels of the organization.
  • Resolves technical issues via phone, email, remote tools or in-person support.
  • Configures, monitors, and maintains cloud-based systems.
  • Assists with the implementation and management of cybersecurity measures, including email security, data loss prevention, and vulnerability management.
  • Assists with cybersecurity training program and phishing campaigns.
  • Assists with the management of our IT infrastructure including network devices.
  • Monitors cybersecurity logs and alerts to identify potential threats and take appropriate action.
  • Assists with cybersecurity audits and assessments to ensure compliance with industry standards and best practices.
  • Documents procedures and processes related to IT support, cloud administration, and cybersecurity administration.
  • Stays current with emerging trends and technologies related to IT support, cloud computing, and cybersecurity.

Qualifications and Skills Required:

  • Bachelor’s degree in computer science, Information Technology, or related field.
  • Minimum of 2 years of experience in IT support, cloud, and infrastructure.
  • Experience with security administration and knowledge of security best practices.
  • Familiarity with ticketing systems and IT service management (ITSM) tools.
  • Strong problem-solving and communication skills.
  • Ability to work independently and as part of a team.
We currently have a hybrid working arrangement with the selected candidate expected to work in the office for 3 days and 2 days from home.

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.