Senior Director, Strategy and Continuous Improvement – Business Aviation

Client Services Mississauga, Ontario

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Description

Skyservice Business Aviation 
 
Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you. 
 
Get to know us: https://www.skyservice.com/ 
  
Your future at Skyservice: 
 
Here at Skyservice we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring a strong attention to detail in a fast-paced environment to a team that works together to exceed expectations. We focus on excellence and are committed to supporting and developing our teams! 
 
Position Summary:
 
The Senior Director, Strategy and Continuous Improvement will lead the development and execution of strategic initiatives that drive operational excellence, growth, and innovation across Skyservice’s
Business Aviation division. This role is responsible for shaping and executing long-term business strategies, implementing continuous improvement frameworks, and ensuring alignment with organizational goals to deliver exceptional client experiences and operational performance.
 
Reporting Structure:
This position reports directly to the President, Business Aviation.
 
SUMMARY OF RESPONSIBILITIES:

Strategic Leadership (in partnership with President, Business Aviation):

  • Collaborate closely with the President, Business Aviation to develop and execute business strategies that support Skyservice’s vision and growth objectives.
  • Work jointly to identify market opportunities, competitive positioning, and emerging trends, ensuring alignment with divisional and corporate priorities.

Continuous Improvement: 

  • Design and implement process improvement methodologies and/or programs to enhance efficiency and reduce waste across the business unit.
  • Establish KPIs and performance dashboards to monitor progress and ensure accountability across all BA teams.

Operational Excellence: 

  • Drive cross-functional initiatives to optimize processes in flight operations client services and other areas specific to Business Aviation.
  • Lead change management efforts to embed a culture of continuous improvement and operational excellence across Business Aviation.

Stakeholder Engagement: 

  • Collaborate with internal teams and external partners to ensure strategic alignment, partnership, and operational success.
  • Hold structured meetings with key shared services stakeholders (Finance, HR, IT, Legal, Marketing) to ensure alignment and support for strategic initiatives.
  • Attend Business Aviation-specific meetings alongside the President, Business Aviation where agreed, providing strategic input and supporting decision-making.
  • Communicate progress on performance goals and outcomes to senior leadership and key stakeholders on a regular basis, with data driven insights (i.e., BA micro meetings).

Innovation & Growth: 

  • Support business development initiatives through strategic analysis and recommendations to the President, Business Aviation and CEO.

Business Systems Improvement: 

  • Lead initiatives to improve business systems and processes, leveraging data-driven insights to enhance efficiency, accuracy, and scalability.
  • Partner with IT and operational teams to ensure systems support strategic objectives and continuous improvement goals.

Cost Savings & Resource Optimization:

  • Develop and implement cost-saving initiatives across the Business Aviation division, including process efficiencies, vendor optimization, and technology enhancements.
  • Analyze organizational structure in partnership with Human Resources and propose personnel and staffing adjustments to align resources with strategic priorities and operational needs.
  • Ensure recommendations are supported by data and aligned with Skyservice’s commitment to operational excellence and client service.

QUALIFICATIONS AND SKILLS REQUIRED:

        • Bachelor’s degree in Business, Engineering, or related field; MBA or equivalent preferred.
        • 10+ years of experience in strategy, operations, or continuous improvement leadership roles, ideally within aviation or related industries.
        • Proven track record of implementing continuous improvement methodologies and delivering measurable results.
        • Strong analytical, problem-solving, and project management skills.
        • Exceptional communication and stakeholder management abilities.
        Benefits: 
        Our perks and benefits include but are not limited to:  
        • Relocation allowance
        • Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plan
        • Employee assistant program 
        • Group retirement savings plan with company matching contribution
        • Paid time off including sick days and personal days
        • Employee Referral Program
        • Continuing Education Program
        • Service Awards 

        Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation. 

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