Cargo Claims and Carrier Compliance Associate

Operations Overland Park, Kansas


Company Overview

Ryan Transportation, a Shamrock brand, is a third-party logistics company specializing in freight brokerage services and managed transportation. For more than 30 years, Ryan Transportation has helped companies throughout North America take control of their shipping and improve their supply chains.

Shamrock Trading Corporation is the parent company for a family of brands in transportation services, finance and technology. Headquartered in Overland Park, KS, Shamrock has regularly been named one of the Kansas City Business Journal's "Best Places to Work." We also have offices in Chicago, Dallas, Laredo, Midland, Nashville, Atlanta and Fort Lauderdale.


Ryan Transportation and Shamrock Trading Corporation are looking for a Cargo Claims and Carrier Compliance Associate to join the team. This role will work with the compliance team on a multitude of duties related to new carrier contracts, carrier insurance records, safety scores, contract dates and insurance compliance as related to certain customer contracts. Responsibilities include but are not limited to:

  • Manage and resolve a book of cargo claims:
    • Receive claims from customers and gather the required documentation
    • Coordinate Investigation between Carrier, Customer, and Insurance Adjuster
    • Ensure claims are progressing at an acceptable pace
  • Update motor carrier records as required tracking items such as:
    • Motor Carrier Safety Scores
    • Authority and Authority Histories
    • Contract Dates
  • Understand the Ryan Transportation Motor Carrier contracts
  • Understand various Shipper contracts in place with Ryan Transportation
  • Be able to operate various facets of multiple dispatch services such as McLeod & Mercury Gate
  • Assist Compliance Department with various steps of the motor carrier setup process
  • Perform various administrative/support duties such as scanning, printing, faxing, and copying
  • Assist with high value load insurance in both LTL and Full Truckload


  • Strong understanding of cargo claims process and Carmack Amendment
  • Basic knowledge of the commercial transportation industry; familiarity with McLeod or Mercury Gate is an added bonus
  • Strong Microsoft Outlook skills necessary
  • Strong Microsoft Excel skills, complex functions and knowledge of pivot tables
  • Knowledge or how to read and understand a certificate of insurance
  • Understanding of the flow of paperwork in the lifecycle of a load; Rate confirmation, Bill of Lading, Delivery Receipts, Invoices

Benefits Package

At Shamrock we hire bright, ambitious people and give them the tools they need to be successful. By investing in training and development, we hope to become a long-term career for employees, where there are always opportunities for advancement. Shamrock also offers a premier set of benefits for employees and their families:

  • Medical: Fully-paid healthcare, dental and vision premiums for employees and eligible dependents
  • Financial: Generous company 401(k) contributions and employee stock ownership after one year
  • Wellness: Onsite gym, jogging trail and discounted membership to nearby fitness center
  • Work-Life Balance: Competitive PTO and paid leave options