User Experience Researcher
Description
Company Overview
Shamrock Trading Corporation is the parent company for a family of brands in transportation services, finance and technology. Headquartered in Overland Park, KS, Shamrock is frequently recognized among the “Best Places to Work” in Kansas City and Chicago and was most recently recognized as one of America’s top 100 “Most Loved Workplaces” by Newsweek. We also have offices in Atlanta, Chicago, Dallas, Ft. Lauderdale, Houston, Laredo, Nashville and Phoenix.
With an average annual revenue growth of 25% over several decades, Shamrock’s success is attributed to three key factors: hiring the best people, cultivating long-term relationships with our customers and continually evolving in the marketplace.
Responsibilities
We are looking for a driven, organized, and passionate UX Researcher to guide us in delivering the best service to customers. This role is responsible for providing critical information that will drive key decisions as we build best-in-class industry solutions. The ideal candidate cares about making technology work for a diverse range of people in the transportation industry.
- Lead the strategic implementation for measuring and collecting user-centered research metrics.
- Initiate and execute all phases and of user research; planning, recruiting, data collection, analysis, and sharing results.
- Collaborate and engage with multiple teams across the organization; UX, Product, Business, Development, Stakeholders and Marketing.
- Craft test plans, communicate plans and results and provide recommendations supported by quantitative metrics.
- Design and execute user research using qualitative and quantitative methods.
- Provide supporting documentation of research findings to inform data-driven decision making.
Qualifications
- BA/BS degree in a related field; Design, Information Architecture, Human Factors/HCI, Psychology, Cognitive Sciences OR alternative equivalent project/portfolio experience.
- 2+ years as a UX Researcher or a related role, such as a UX Specialist, Design Researcher, Human Factors Specialist, or Human-Computer Interaction Specialist.
- Ability to create and lead research exercises, set best practices and standards, and present findings effectively for the team.
- Clear understanding of testing methodologies and tools.
- Experience working within analytics systems.
- Experience with creating, executing, and analyzing user tests, field studies, and usability studies to understand user needs.
- Ability to collect data, synthesize multichannel feedback, use analytics and user analysis to help improve the user experience.
- Excellent written and communication skills – must be able to build rapport and maintain relationships with colleagues, stakeholders, internal and external customers.
- Travel is not required for this position but provided as necessary to support the functions of this role.
Benefits Package
At Shamrock we hire bright, ambitious people and give them the tools they need to be successful. By investing in training and development, we hope to become a long-term career for employees, where there are always opportunities for advancement. Shamrock also offers a premier set of benefits for employees and their families:
- Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents
- Work-Life Balance: Competitive PTO and paid leave policies
- Financial: Generous company 401(k) contributions and employee stock ownership after one year
- Wellness: Onsite gym and discounted membership to select fitness centers. Jogging trails available at Overland Park offices
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