Sr. Operations Specialist

Talent Solutions Group Rajasthan, Jaipur


Description

Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 700 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020. 

Are you someone who wants to inspire change in the way business is done? Do you want to work with encouraged and like-minded intrapreneurs? Us too! We take our work very seriously, but we have fun doing it. And we’re searching for passionate, talented people to join the Rightpoint team.

Our Commitment to You

No matter who you are, where you come from, who you love, what you believe, or what you geek out about, we bring people together to make great work. That's what makes us Rightpoint!!

What You’ll Do and the Impact You’ll Make:

The Operations support specialist will be responsible for the day-to-day operations management for Talent Solutions Group business unit at Rightpoint for a global team. The member will: 

  • Managing and coordinating Onboarding activities for our team for global customers
  • Setting up New Project Requests (NPRs) and acting as Project Coordinator to set up and report on the project status
  • Staffing & Resource Tracking onto Rightpoint tools
  • Managing staffing onto various projects
  • Review & approve timesheets
  • Invoicing process coordination with finance
  • Budget tracking of various projects and providing insights
  • Maintaining team data and administration
  • Team skill matrix of ever-growing global team and coordination
  • PowerPoint updates for customer governance calls etc.
  • Prepare engagement quality reviews and using appropriate quality assurance procedures
  • Highlight risks and Rightpoint’s exposure
  • Identify "follow-on" sales opportunities as they relate to a specific client engagement
  • Coordination of trainings and BU related administrative tasks

 Technical Understanding

  • Possesses general understanding of PMO support activities like resourcing, staffing, budgeting etc.
  • Good hands-on MS Based tools like Excel, Word and PowerPoint and creative tools for representations
  • Able to understand and deliver on the requirements from senior management on day-to-day basis

Required Education

  • Bachelor’s Degree in Business / Computer Science (preferred) or related field

Minimum Requirements

  • Excellent verbal and written communication skills between both the customer and all levels within the organization are required
  • Knowledge of finance and a proven track record of exceeding customer expectations and anticipating their needs are also required
  • 2-3 or more years of project coordinator experience
  • Excellent consulting skills and the ability to work effectively with senior management
  • Must be motivated with a focus on delivering

 

Benefits and Perks at Rightpoint

  • 30 Paid leaves
  • Public Holidays
  • Casual and open office environment
  • Flexible Work Schedule
  • Medical insurance
  • Life insurance
  • Accidental insurance
  • Gratuity
  • Regular Cultural & Social Events including Diwali Party, Team Parties, Team outings, etc.
  • Continuous Training, Certifications, and Learning Opportunities 

 EEO Statement

Rightpoint, a Genpact Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.