Technical Analyst-2-HTD
Description
Responsibilities
- Provide remote front-line support and manage Help Desk tickets throughout their lifecycle.
- Deliver professional support in a fast-paced environment.
- Triage, route, alert, isolate, troubleshoot, and resolve system/application issues.
- Identify recurring problems and assist in root cause analysis.
- Participate in On-Call rotations and incident response.
- Automate repetitive tasks in deployments and monitoring.
- Contribute to CI/CD pipeline improvements and release processes.
- Maintain monitoring dashboards and alerting systems.
- Support log analysis, performance tuning and capacity planning.
- Own and contribute to the team Knowledgebase.
- Conduct scheduled maintenance, patching, and deployments.
- Work from office and in rotational shifts.
- Collaborate with team members across shifts and provide updates on findings.
Core Technical Skills
- Linux/Windows Fundamentals: OS concepts, process management, file systems, permissions.
- Scripting & Automation: PowerShell, Shell, or Bash.
- Cloud Platforms: AWS, Azure, (compute, storage, networking, IAM, app service, azure SQL server).
- CI/CD Tools: Jenkins, GitHub Actions, Azure DevOps.
- Containers & Orchestration: Docker, Kubernetes.
- Networking: DNS, TCP/IP, HTTP/HTTPS, load balancers, firewalls.
- Monitoring & Observability: Azure Monitor, ELK/EFK, Datadog, New Relic.
- Incident Management: RCA.
Additional Job Requirements
- Basic understanding of web applications, servers, and technologies.
- Familiarity with ITSM/ITIL frameworks and ticketing systems.
- Exposure to cloud technologies (Azure, O365, AWS).
- Experience with monitoring and log analytics tools (New Relic, Azure/AWS Monitoring services).
- Strong verbal and written communication skills.
- Ability to troubleshoot and resolve system/application issues.
- Exceptional documentation skills and attention to detail.
Required Education & Certifications
- Degree: B.Tech / B.E. / MCA or equivalent in Computer Science, IT, or related field.
- Preferred Certifications:
- Any Azure/AWS Associate-level
- ITIL Foundations
Our Commitment to You
No matter who you are, where you come from, who you love, what you believe, or what you geek out about, we bring people together to make great work. That's what makes us Rightpoint!!Benefits and Perks at Rightpoint
- 30 Paid leaves
- Public Holidays
- Casual and open office environment
- Flexible Work Schedule
- Family medical insurance
- Life insurance
- Accidental Insurance
- Regular Cultural & Social Events including Diwali Party, Team Parties, Team outings, etc.
- Continuous Training, Certifications, and Learning Opportunities First-hand experience dealing with security incidents.
EEO Statement
Rightpoint, a Genpact Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.