Technical Analyst-2-HTD
Description
About Company:
Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 500 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020.
Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 500 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020.
Rightpoint, a Genpact company, is the digital consultancy with technology at its core. We design and engineer end-to-end experiences that help our clients succeed at the speed of innovation. Rightpoint serves more than 250 Fortune 1000 companies.
Are you someone who wants to inspire change in the way business is done? Do you want to work with encouraged and like-minded intrapreneurs? Us too! We take our work very seriously, but we have fun doing it. And we’re searching for passionate, talented people to join the Rightpoint team.
Brief Description about role:
The Site Reliability Engineer (SRE) will serve as a technical escalation point and a shift lead in Rightpoint’s ITOps and DevOps team. This team provides 24x7 proactive and reactive support in a fast-paced and dynamic environment. The ideal candidate should have the aptitude to manage multiple clients and tasks while providing support to junior team members. He/She will be responsible for leading a small group of technical analysts and SREs supporting enterprise applications within providers such as Microsoft Azure, O365, Amazon Web Services, and Rackspace.
In addition, the SRE will have responsibilities to oversee and provide technical delivery, process execution, ticket management, incident triage, and technical support for end-users, applications, infrastructures, and cloud resources. Proactive work includes project support, system administration, and maintenance. Prioritization of work and time management is crucial. The candidate must be generally excited about all things technology, exhibit outside-the-box thinking, and have an approachable attitude and personality.
The SRE role is client facing and has management, leadership, and delivery responsibilities for the Rightpoint ITOps and DevOps team in Jaipur India. It will require daily communication in English over the phone and via written communication (email updates/ticket updates).
Responsibilities
- Provide remote front-line support and manage Help Desk tickets throughout their lifecycle.
- Deliver professional support in a fast-paced environment.
- Triage, route, alert, isolate, troubleshoot, and resolve system/application issues.
- Identify recurring problems and assist in root cause analysis.
- Participate in On-Call rotations and incident response.
- Automate repetitive tasks in deployments and monitoring.
- Contribute to CI/CD pipeline improvements and release processes.
- Maintain monitoring dashboards and alerting systems.
- Support log analysis, performance tuning and capacity planning.
- Own and contribute to the team Knowledgebase.
- Conduct scheduled maintenance, patching, and deployments.
- Work from office and in rotational shifts.
- Collaborate with team members across shifts and provide updates on findings.
Core Technical Skills
- Linux/Windows Fundamentals: OS concepts, process management, file systems, permissions.
- Scripting & Automation: PowerShell, Shell, or Bash.
- Cloud Platforms: AWS, Azure, (compute, storage, networking, IAM, app service, azure SQL server).
- CI/CD Tools: Jenkins, GitHub Actions, Azure DevOps.
- Containers & Orchestration: Docker, Kubernetes.
- Networking: DNS, TCP/IP, HTTP/HTTPS, load balancers, firewalls.
- Monitoring & Observability: Azure Monitor, ELK/EFK, Datadog, New Relic.
- Incident Management: RCA.
Additional Job Requirements
- Basic understanding of web applications, servers, and technologies.
- Familiarity with ITSM/ITIL frameworks and ticketing systems.
- Exposure to cloud technologies (Azure, O365, AWS).
- Experience with monitoring and log analytics tools (New Relic, Azure/AWS Monitoring services).
- Strong verbal and written communication skills.
- Ability to troubleshoot and resolve system/application issues.
- Exceptional documentation skills and attention to detail.
Required Education & Certifications
- Degree: B.Tech / B.E. / MCA or equivalent in Computer Science, IT, or related field.
- Preferred Certifications:
- Any Azure/AWS Associate-level
- ITIL Foundations
Our Commitment to You
No matter who you are, where you come from, who you love, what you believe, or what you geek out about, we bring people together to make great work. That's what makes us Rightpoint!!Benefits and Perks at Rightpoint
- 30 Paid leaves
- Public Holidays
- Casual and open office environment
- Flexible Work Schedule
- Family medical insurance
- Life insurance
- Accidental Insurance
- Regular Cultural & Social Events including Diwali Party, Team Parties, Team outings, etc.
- Continuous Training, Certifications, and Learning Opportunities First-hand experience dealing with security incidents.
EEO Statement
Rightpoint, a Genpact Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.