Workflow Consultant

Solutions Consulting Chicago, Illinois


Description

The Workflow Consultant is a critical client-facing role responsible for expert understanding of the Reveal platform to provide customer-facing consultation and internal advice on product improvement strategies.  A successful Consultant provides a superior client experience through their expertise and ability to make them comfortable performing their standard tasks inside Reveal.  The Consultant works closely with Customer Success Managers during a new customer on-boarding process to provide prescribed workflow training and consultation.  Additionally, Consultants aid the support team as second level escalation and also work with development on product features and roadmap.

From your seat in our beautiful new office in downtown Chicago, you will have access to many teammates to help respond to clients timely.  Our office is in the heart of the loop with very convenient access to all major public transportation lines.  Please be aware we are onsite with a traditional work schedule and are not offering remote nor hybrid roles at this time.


Essential Duties & Responsibilities     

  • Constantly working in all platform modules to understand, develop, and refine the best processes for optimum customer experience when using Reveal.
  • Meet with customers to analyze current workflows and provide advice and training to help improve their working abilities within the Reveal Platform.
  • Create articles and documentation regarding platform (including eDiscovery) best practices and specific workflow designs for customer use.
  • Provide feedback to the product team regarding platform enhancements and feature requests that will improve customer usage of Reveal Platform.
  • Respond to workflow related support tickets in a timely manner.
  • Utilize expertise to aid in educational programs for internal and external Reveal platform workflow/process training.
  • Contribute to strategic customer planning with regards to best practices for deploying Reveal technologies.
  • Train current client team end-users on application usage.
  • Work with Manager of Consulting Services to design and deliver excellent customer service.

 Special Knowledge, Skills, Abilities and Training

  •  Excellent written and oral communication skills.
  •  Engaging personality and ability to engage others.
  •  Keen sense of attention to detail.
  •  Obsessive documentation practices.
  •  Experienced problem solver with follow-through on tasks.
  •  Seeker of excellence with unending pursuit of improvement.
  •  Unselfish team-player.
  •  Quickly learn and understand technology.
  •  History of client service/support in Legal and/or eDiscovery technology. 

 Good to have but not a must:

  •  3-5 years’ of experience in eDiscovery/Legal industry
  •  Basic knowledge and experience with MS-SQL
  •  PMP or another Project Management certification
  •  ACEDS or another E-Discovery certification

 

Education & Experience

  • Degree in technology (computer science, information technology, etc.) or legal field (Paralegal, JD) or relevant experience

  

Hiring Policy

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.

Reveal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reveal does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reveal considers candidates with existing visas, but does not sponsor new visa applications.