Account Executive
Description
***This is a remote/hybrid role***
The Role:
You will sell our range of high value moderation and intelligence products to global trust & safety leaders, helping them keep the world safe from predators, scaled abuse, mis/disinformation, illegal activity and much more.
The Account Executive is responsible for generating and running strategic sales opportunities within the Platform T&S division. Key drivers within the role are to manage a pipeline of business and coordinate with various departments and internal stakeholders, including Product Managers, Marketing and Customer Success. Managing a new opportunity from initial discovery to closing of new business and building those relationships ensuring complete customer satisfaction.
Responsibilities:
- Driving the team to deliver against sales development / lead generation targets
- Generation of key relationships across T&S landscape to generate strong sales pipeline
- Consistently meeting personal monthly quota for MQLs
- Developing inbound and outbound qualified marketing leads
- Encourages real, transparent conversations with customers about their needs and challenges and how our product will be used to help solve those issues
- Collects customer stories and relays them to stakeholders and prospective customers in order to build and produce a better sale
- Articulates our value proposition via outbound telephone engagements, email and other platforms (social media, networking)
- Acts as market facing view in driving product development, thought leadership and regular intelligence outputs from marketing team
- Coaches of junior sales resources and account managers in wider aspects of enterprise sales
- Develops and maintains relationships in wider Kroll business to drive further growth and collaboration
- Captures and documents data using Salesforce and completes required fields for leads and early state opportunities
Essential Qualifications and Experience:
- Ability to apply understanding of the domain; understanding of roles within the domain as well as challenges and opportunities.
- To understand the features and functions of our services; includes ability to apply from an individual (user experience), customer (business context) and industry (domain) perspective.
- Maintain clean and up-to-data that includes relevant information (i.e., customer information, close dates, etc.) in order to facilitate strong predictive performance. Ability to leverage reporting in order to achieve results.
- Score opportunities based on strength of fits, needs, access to decision makers, strength of champion etc. to prioritize highest value activities and opportunities.
- Proactively build pipeline in a territory based on networking and referrals. Includes delivery of existing territory plan to proactive networking
- Ability to consult with the customer to develop solutions to defined pain points. Identifies, defines and manages the objectives of a business. Must be able to specify requirements from both a business and user perspective to enable agreed changes to be implemented effectively.
- Leverage exceptional written communication to present information in a compelling, informative and concise manner for diverse audiences.
- Effective content includes information from multiple sources including research, competitive analyses and stakeholder interviews.
- Ability to craft well-argued RFP, RFQ and RFI responses.
- Ability to analyze data and/or metrics of varying volume, velocity, or complexity in order to achieve a positive result. Uses business intelligence and is able to communicate insights in order to bring actionable data to the business.
- Ability to effectively negotiate price, timing, and contractual arrangements. Demonstrates strong financial acumen, good knowledge of terms of services and effective interpersonal skills.
- Experience in a technology field is preferred
Essential skills and competencies:
- Ideally you will come from a Trust & Safety background and already have relationships in the TAS space.
- To proactively listen to obtain relevant information; tailors approach to diverse personalities and communication styles; ability to ask questions and follow-up questions to achieve a positive result.
- Quickly build rapport; tailoring approach to diverse personalities and communication styles.
- Ownership of activities needed to achieve positive outcomes; delivery based on an evaluation of priorities.
- Ability to take action without direct managerial influence in order to achieve a positive result.
- Ability to work together on interdependent goals by sharing and discussing ideas with a high level of transparency. Ability to respectfully challenge and inspire towards a common goal.
Benefits
Our rewards are as unique as our culture, and we want to attract the best people and retain them.
Not only will we ensure that your development is key, but you will be joining a fantastic team of like-minded people who work together as one team to achieve a shared vision. We offer an excellent salary and benefits package which includes:
- Market competitive pay rates based your skills and experience
- Discretionary bonus scheme / commission scheme with payment based on revenue generated as a result of generated sales leads
- 33 days holiday including Bank Holidays
- Critical Illness insurance
- Life Insurance Cover
- Healthcare Cash Plan / Healthcare, dental and vision plan
- An attractive pension / 401k retirement plan scheme
- Cycle to Work Scheme
- Employee perks schemes offering discounts, rewards, giveaways and more
- Subsidised gym membership
- Mental health wellbeing portal and access to an in-house clinical psychologist
- Support and provision of supplies to facilitate home working
- Flexible working opportunities
Statement:
This work meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, any applicants who are offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up this post.
Resolver, a Kroll business is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.
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