Resolver Careers

Description

 As an Implementation Specialist, you live to delight customers by solving business problems with technology. You are a customer advocate, who helps guide Resolver’s SaaS implementations by separating wants from needs, providing recommendations, configuring off-the-shelf software and administering training on best practices. 

You'll partner with Consultants, Solution Architects and Project Managers to impress customers with implementations that typically take 3- 6 months - but don't worry, you'll be working on multiple projects at once that will keep things interesting but not overwhelming!

You’ll get to work with a passionate, proactive team who will support you to be successful as you grow professionally. You’ll collaborate daily and your voice will contribute to a great organization (that’s us by the way!)

About Resolver:

Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. 

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work eight years in a row! 

Your day-to-day: Let's break it down! 

Project Delivery (90%)
Measures of success: customer feedback (NPS, references), peer feedback, utilization, and project margin 

You’ll enable customers to take maximum advantage of our software by leading and participating in the delivery of software implementations.

Consultation

• Educating customers on what’s required for successful implementations
• Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices

Project Management

• Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables
• Controlling and communicating project scope, schedule, budget, and risk to customers and management
• Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize “time to value”

Business Analysis

• Gathering and documenting customer functional and technical requirements

Configuration

• Configuring the software based on the solution design performing quality assurance to minimizing rework (no coding required)

Training

• Delivering administrator, train-the-trainer, and end-user training sessions, and authoring training materials as required (including documents, decks, videos, etc.)

Presales Support (5%) 
Measures of success:  timely and accurate work estimates, Statements of Work, development of estimation processes, and tools

• Collaborate with the Sales team and lead presales activities with customers which result in a common understanding of project success factors, scope of work, and cost of the required Services.

Product Management (5%)
Measures of success: evidence of capturing and sharing relevant market feedback  

• Establishes a communication channel with Product Management to share market feedback and gain insight into the product roadmap

People who Excel:

• 2+ years of prior experience in delivering enterprise off-the-shelf software or incident management solutions
• Experience with Visio, MS Project, MS Office, and CRM’s such as Salesforce
• Experience within Incident Management, Investigation and Case Management, Security Risk Management is a bonus but not a must have! 
• You love to make customers happy regardless of any obstacle!
• You’re a go-getter with an excellent ability to manage ongoing projects simultaneously
• You have exceptional communication skills and get pumped speaking with customers
• You’re a self-starter who can take charge of tasks with minimal direction (we’re not fans of micro-management)
• You’re accountable for your work! You take the time to invest in research, learning, and practice to make yourself an expert in your field!

Interested?!

If you want to work in a highly collaborative environment and are committed to making a difference, we’d like to meet you. Click here to get the process rolling.

We truly appreciate all interest and will happily reply to qualified candidates.

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at [email protected]