Progress Careers

Lead & Scale the Digital Assist Organization

• Lead, coach, and develop the Digital Assist Team, setting clear standards for execution, performance, and accountability.
• Build scalable operating models to support growing inbound volumes and evolving eCommerce motions.
• Develop future leaders and create career pathways within the team.

Own Inbound & eCommerce Performance

• Provide senior-level oversight of Buy-Now, Trial, and Sales Contact Request flows to ensure operational excellence and consistent customer experience.
• Track DAT KPIs and deliver weekly pacing updates against targets, clearly calling out risks, trends, and corrective actions.
• Monitor no-touch metrics to confirm Buy-Now and Trial motions are functioning as designed and producing expected outcomes.

Serve as the Cross-Functional Owner for Inbound Sales

• Meet weekly/biweekly with Marketing to review eCommerce lead performance, conversion trends, and inbound quality.
• Partner monthly with the eCommerce Product Manager on in-product changes, funnel behavior, and roadmap tradeoffs.
• Work closely with the eCommerce Engineering team to ensure transactions and leads are processing accurately; escalate and resolve issues quickly when performance degrades.
• Act as the single-threaded owner for inbound sales performance across Sales, Marketing, Product, Engineering, and Operations.

Drive Operational Rigor & Insight

• Establish disciplined reporting, forecasting, and KPI review cadences for inbound performance.
• Surface funnel friction, lead leakage, and system issues using data-backed analysis and drive resolution through cross-functional alignment.
• Ensure strong CRM hygiene, data integrity, and operational readiness to support scale and automation.

Lead Through Change & Transformation

• Champion new inbound motions, tooling, and process changes as the business evolves.
• Guide the team through change with clarity, structure, and accountability.
• Promote a culture of experimentation, continuous improvement, and ownership.

Build Culture & Engagement

• Promote a positive, accountable, customer-focused team environment.
• Encourage continuous improvement, experimentation, and data-driven thinking.
• Champion transparent communication and collaboration across teams.

Your background:

• 5–7+ years of SaaS or digital/inside sales experience, with meaningful exposure to inbound, eCommerce, or product-led growth motions.
• 3+ years of people-management experience, leading inside sales, DAT, SDR, or high-velocity teams.
• Demonstrated cross-functional leadership, partnering effectively with Marketing, Product, Engineering, and Operations to drive measurable outcomes.
• Proven experience owning inbound funnels, KPIs, and performance pacing in a revenue organization.
• Strong understanding of Salesforce and inbound lead-management systems.
• Ability to translate technical or product changes into clear operational guidance for sales teams.

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance. 
• Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.