Progress Careers

• Partner with senior business stakeholders to define business problems, objectives, success metrics, and value-based outcomes before solutioning begins.
• Lead discovery efforts for complex, cross-domain initiatives spanning Lead-to-Cash and/or Customer Support processes.
• Shape and influence demand by framing options, tradeoffs, risks, and recommendations to guide prioritization and investment decisions.
• Elicit, analyze, and define enterprise-grade business and functional requirements that scale across multiple teams and initiatives.
• Translate business objectives into clear, structured epics, features, user stories, and acceptance criteria aligned to architectural direction and delivery strategy.
• Collaborate closely with Product Owners, technical Business Systems Analysts, architects, and engineers to ensure solutions accurately reflect business intent while remaining scalable, maintainable, and aligned with platform standards.
• Ensure requirements account for integrations, data flows, downstream impacts, and end-to-end customer lifecycle considerations.
• Guide backlog refinement, sequencing, and dependency management across workstreams to enable predictable delivery at scale.
• Facilitate complex stakeholder workshops, decision forums, and design discussions to drive alignment across competing priorities.
• Communicate decisions, assumptions, tradeoffs, and impacts clearly to business and delivery leadership.
• Support UAT strategy and execution by ensuring business intent, acceptance criteria, and validation approaches are clearly defined and traceable.
• Serve as a mentor and role model for Senior and mid-level Business Analysts, sharing best practices and raising the bar on analysis quality and effectiveness.
• Contribute to the definition and continuous improvement of business analysis standards, templates, and ways of working.

Your background:

• 8–10+ years of experience as a Business Analyst, Business Systems Analyst, or similar role in complex enterprise environments.
• Deep experience with Salesforce Sales Cloud, Service Cloud, and/or Salesforce CPQ in an Operations, Business Analysis, Product, or Delivery role.
• Must possess proven business experience with strong expertise of at least one of the following domains:
• End-to-end Lead-to-Cash processes, including lead management, opportunity management, quoting, ordering, and billing. Strong knowledge of CPQ platforms (e.g., Salesforce CPQ, Oracle CPQ) required.
• Customer Success and Technical Support processes, including case management and omni-channel support. Strong familiarity with related platforms such as telephony (e.g., AWS, NICE, RingCentral, Service Cloud Voice), chat (e.g., Salesforce Einstein/AgentForce, LiveChat, Zendesk), and/or Customer Success platforms (e.g., Gainsight).Strong experience gathering, documenting, and refining business and functional requirements.
• Demonstrated ability to define and deliver requirements for large, cross-functional, or multi-team initiatives.
• Proven experience influencing senior business and technology stakeholders through analysis, insight, and structured decision-making.
• Strong experience translating business problems into epics, features, user stories, acceptance criteria, and solution context at scale.
• Experience shaping roadmaps, sequencing initiatives, and managing complex dependencies across systems and teams.
• Advanced understanding of Agile, Scrum, Kanban, SAFe, and hybrid delivery models, with the ability to adapt approach based on context.
• Strong working knowledge of system integrations, APIs, data flows, and enterprise application architectures (conceptual, not hands-on engineering).
• Proven ability to collaborate effectively with Enterprise Architecture, engineering, QA, and technical Business Systems Analysts.
• Experience mentoring or leading other Business Analysts strongly preferred.
• Lean Six Sigma certification(s) a plus

• Generous remuneration package.
• Employee Stock Purchase Plan Enrollment. 

• 30 days paid annual vacation.
• An extra day off for your birthday.
• 2 additional days off for volunteering.
• Premium healthcare and dental care coverage.
• Additional pension insurance.
• Well-equipped gym on-site with CrossFit equipment and a climbing wall.
• Co-funded Multisport card.
• Daycare Center for your little ones onsite.
• Flexible working hours
• Free underground parking with a designated space for bikes, motorbikes and electric scooters.