Renewal Account Manager
The DX (Digital Experience) team is currently looking for Renewal Account Manager to join our Sales organization. As a member of the Account Maintenance team you will be responsible for following up with clients to assist them with renewing their licenses as well as identifying potential cross-sell and upsell opportunities. The ideal candidate will have excellent interpersonal skills, detail-oriented, and have the drive to succeed!
In this role, you will:
- Contact clients about their renewal plans
- Coordinate renewal tasks with internal teams, including: Account Management, Finance and Legal
- Collect and prepare data related to customer’s existing contract and product usage
- Support Account Management by identifying upsell / cross-sell opportunities
- Perform post renewal tasks such as booking orders, and maintain accurate records of renewal opportunities and contract records
Your background:
- Bachelor’s degree is preferred but not required
- Applicable experience in a similar renewals based role
- Strong analytical skills, disciplined attention to detail, highly organized and thorough
- Strong interpersonal skills
- CRM Experience
- Experience with Microsoft Office
Base Salary Range: $62,475 - $77,175
This position is also eligible to participate in our commission plan. Final base compensation is determined by a number of factors, including but not limited to job-related skills, education, demonstrable experience, and allowance for future and continued salary growth. We also offer a robust benefits package, with details below
- Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
- Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
- Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
- Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.
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