Staff Field Quality Engineer
Description
Job Description: Staff Field Quality Engineer will be responsible to support automotive customers in Japan on timely quality problem resolution to ensure customer satisfaction. This person will act as a technical interface between factory and the customers in resolving customers’ production and field quality problems, thereby promoting PI’s quality value.
· Support Automotive customers with PPAP documents, questionnaires, and factory audits as needed for customer’s qualification of integrated circuit products.
· Work with failure analysis team at Power Integrations headquarters on customer problem resolution.
· Assist PI Sales team in Japan on customer quality matters.
· Visit customers as necessary to resolve customer satisfaction issues arising from product quality issues.
· Perform initial system level evaluation of customer applications for failure investigation.
· Prepare reports in English and Japanese and communicate to customer. Facilitate and manage problem resolution with support from Engineering teams in company headquarters.
· Obtain failure analysis data and results from his/her counterparts in company headquarters failure analysis engineering groups and prepare final reports, with corrective actions if applicable, in English and Japanese.
· Assist customers on application level corrective actions and countermeasures, if applicable, to prevent or improve field failures.
Experience and Skill Requirements:
· Achieved a minimum score of TOEIC=600 or TOEFL=237 in English.
· Direct experience in automotive customer interface on resolution of integrated circuit quality problems.
· Manage customer quality issues in a manner that helps improve customer’s perception of company’s quality.
· 7 years of engineering problem solving experience with Switch-mode Power Supply, and analog, and/or mixed signal integrated circuit devices.
· Failure analysis of power conversion ICs, both digital and analog, and/or mixed signal IC devices.
· Characterization and troubleshooting of switch mode power supplies (SMPS).
Education:
· B.S. degree in electrical engineering, Candidates with MSEE will be given preference.