Staff Field Quality Engineer

Quality Assurance Kanagawa, Japan


Job Description: Staff Field Quality Engineer will be responsible to support automotive customers in Japan on timely quality problem resolution to ensure customer satisfaction. This person will act as a technical interface between factory and the customers in resolving customers’ production and field quality problems, thereby promoting PI’s quality value.

·        Support Automotive customers with PPAP documents, questionnaires, and factory audits as needed for customer’s qualification of integrated circuit products. 

·        Work with failure analysis team at Power Integrations headquarters on customer problem resolution.

·        Assist PI Sales team in Japan on customer quality matters.

·        Visit customers as necessary to resolve customer satisfaction issues arising from product quality issues.

·        Perform initial system level evaluation of customer applications for failure investigation.

·        Prepare reports in English and Japanese and communicate to customer. Facilitate and manage problem resolution with support from Engineering teams in company headquarters.

·        Obtain failure analysis data and results from his/her counterparts in company headquarters failure analysis engineering groups and prepare final reports, with corrective actions if applicable, in English and Japanese. 

·        Assist customers on application level corrective actions and countermeasures, if applicable, to prevent or improve field failures.


Experience and Skill Requirements: 

·        Achieved a minimum score of TOEIC=600 or TOEFL=237 in English.

·        Direct experience in automotive customer interface on resolution of integrated circuit quality problems. 

·        Manage customer quality issues in a manner that helps improve customer’s perception of company’s quality.

·        7 years of engineering problem solving experience with Switch-mode Power Supply, and analog, and/or mixed signal integrated circuit devices.

·        Failure analysis of power conversion ICs, both digital and analog, and/or mixed signal IC devices.

·        Characterization and troubleshooting of switch mode power supplies (SMPS).


·        B.S. degree in electrical engineering, Candidates with MSEE will be given preference.