Team Lead, Credit & Collections

Accounting Addison, Illinois Plattsburgh, New York Fort Wayne, Indiana

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Description

Position at Parts Town

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

 

Perks

  • Parts Town Pride – check out our virtual tour and culture!
  • Quarterly profit-sharing bonus
  • Hybrid Work schedule
  • Team member appreciation events and recognition programs
  • Volunteer opportunities
  • Monthly IT stipend
  • Casual dress code
  • On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
  • All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

 

The Job at a Glance

The Team Lead, Credit & Collections (internally known as Team Lead, Revenue Retrievers) will lead a group of Collectors to ensure that our customers are processing payments within terms. The role requires ability to take payments from customers, complete account reconciliations, do account research and the ability to establish strong relationships with customers. A passion for delighting both internal and external customers are crucial to the success of this role.

 

A Typical Day

  • Connecting with team members to resolve outstanding issues
  • Engaging with our valued customers through phone calls and emails to collect on payments owed
  • Work closely with team members to create ways to bring in cash and future revenues
  • Perform account reconciliations to ensure Parts Town and customer accounting records are aligned
  • Solve problems quickly and create resolutions that bring in revenue on a regular basis

 

To Land This Opportunity

  • You have 3+ years of collections experience
  • You are self-motivated and customer centric
  • You display exceptional conflict resolution skills
  • You have a quality, high speed internet connection at home
  • You enjoy talking on the phone to customers and making sure they are always taken care of
  • You are passionate for assisting team members in their growth and development
  • You have amazing MS Office skills (bonus points if you have experience with SAP or other ERP software!)
  • You pay close attention to detail, as far as you’re concerned anything worth doing should be done right
  • You have fantastic communication skills & you’re proficient in English (verbal and written) - proficiency in Spanish or French is a plus!
  • You can work a schedule of 8:00 AM - 5:00 PM with flexibility as needed

About Your Future Team

We’re glad to be here and it shows. While we keep things chill with a casual dress code and friendly way of doing things, we take the success of our team seriously, making sure to recognize every win.  Whether it’s a potluck or an impromptu trivia game we like to have a good time while working.  We also love to let our inner nerd shine; whether you’re nerdy about sports, cars, video games, animals or gardening, we can’t wait to get to know you! 

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $52,993.92 - $70,906.49 ($25.48 -$30.09 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.
 

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

 

 

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