Parts Town Careers

Customer Solutions Supervisor-Platinum

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid (Remote?) Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

Responsible for shaping the experience of each Parts Town customer, the Customer Experience Supervisor is a voice to the way that Parts Town is changing the industry. The Customer Experience Supervisor will support internal team members by serving as the primary point of contact for training, guidance, and will support the day-to-day functions related to the operations of the Platinum phone team. Taking on additional responsibility through maintaining team reports and projects, this individual will ensure Platinum is functioning at their utmost capacity. The Supervisor will foster a positive team environment, success in this demanding position requires the ability to thrive within a fast-paced atmosphere, the capability to multi-task, a dedication to coaching and training, and a passion to provide the best experience for our customers.

A Typical Day

• Support internal team members’ personal growth and development as they progress through their Parts Town journey.
• Guide our team through the Platinum Customer Experience by effectively collaborating with customers, manufacturers, and internal departments regarding the customer’s needs and finding solutions that create satisfaction for the customer and the company.
• Handle payroll, attendance issues, and disciplinary notices when applicable.
• Monitor the Wallboard when needed to ensure phone coverage.
• Assist the Customer Experience management team with customer escalation calls to find the best resolution for the customer.
• Handle reports, ROSD’s and warranty exceptions daily.

To Land This Opportunity

• 3+ years’ experience in a customer centric role 
• Consistently exceeds customer expectations at every opportunity in current role
• Identified as a “go-to” resource for both customers and Parts Town team members
• Ability to empathize with customers and provide solution-oriented customer service while remaining positive throughout the day
• Ability to effectively communicate and develop personal emotional connections with customers

About Your Future Team
Our team is pretty serious about team lunches and decorating desks to celebrate birthdays & milestone anniversaries. Start thinking about what you’ll bring to your first potluck at Parts Town!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $59,635.29 - $68,600.07 ($28.67 - $35.03 hourly) is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay-for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.