Parts Town Careers

Manager, Customer Solutions-Chains

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

 As our Manager, Customer Solutions (Internally known as Manager, Parts Experts) you’ll be responsible for leading and developing a large team across multiple locations specifically for our Chains business unit. You’ll partner with the sales team to identify customer trends and strengthen customer relationships. You will be responsible for fostering a team environment, tackling projects, analyzing data and continuing to evaluate and develop processes central to the team. Success within this demanding position requires the ability to thrive within a fast-paced atmosphere, the capability to multi-task, a dedication to coaching, and strong communication skills with all team members. This role will lead by example and be a key driver behind maintaining the Parts Town culture of unique enthusiasm daily!

A Typical Day

•             Lead, develop and motivate a large team focused on supporting our customers’ needs

•             Implementing the customer experience strategy while continuing to refine and improve the processes

•             Address customer concerns, rectifying any errors (via phone, email and Trust Pilot)

•             Partner with the other team Managers on training programs for process and system enhancements

•             Manage KPIs and staffing plans to achieve customer service and volume expectations

•             Work in conjunction with the Supervisor and Team Leads to facilitate training, assisting with coverage, escalations, support for new employees, and reinforce proper procedures

•             Ensure a strong, connected community and culture across all locations

•             Work collaboratively with other areas of the business to achieve company

To Land This Opportunity

• You have 1-2 years of Supervisor level experience

• You’re an all-star communicator and are fluent in English (both written and verbal)
• You demonstrate a passion for providing exceptional customer service
• You have a highly professional demeanor, while incorporating our culture
• You are passionate about coaching, training and developing team members
• You have a good understanding of phones and offline responsibilities, to include 3rd party portal management.
• You are highly organized, analytical, and able to multi-task with strong attention to detail while managing high-volume environments
• You bring experience with project management, reporting, process improvement, and (bonus) tools such as Excel, Qlik, Calabrio, Finesse/Cisco, and Salesforce

About Your Future Team

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $68,802.65 to $$87,610.30 (specify hourly/annually) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay-for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.