Parts Town Careers

Senior Operations Manager, Service

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
 

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

As our Service Senior Manager, you would be responsible for driving operational efficiency, optimizing order block workflows, enhancing data governance, and leading the Order Management Team. This role involves implementing process improvements, leveraging automation, and collaborating cross-functionally to ensure seamless operations and effective order management.

A Typical Day

• Lead process improvements through Continuous Improvement Actions (CIA), Robotic Process Automation (RPA), and SAP enhancements.
• Act as a liaison between Customer Experience (CX) and supporting departments to enhance workflow efficiencies.
• Develop, implement, and oversee best practices across the team to maximize productivity.
• Manage the open outbound delivery report to ensure accuracy and timely follow‑through on all shipments
• Perform SIT and enhancement testing to ensure successful implementation of system changes.

To Land This Opportunity

• You have great organizational skills, enjoy team collaboration, and have the ability to manage complex cross functional processes with many stakeholders, including customers and MFG partners.
• 5+ Years’ experience in a role managing customer facing, value added processes and leading a team.
• You are an expert in the Parts Town suite of customer experience tools including SAP, Esker, Salesforce and Qlik.
• You are an expert in data governance and reporting tools.
• You thrive in a fast-paced environment and adapt well to change.
• You are passionate about team leadership, process improvement and excellent customer experience
   

About Your Future Team

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.