Parts Town Careers

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

The CX Continuous Improvement Engineer (aka: TBD) is responsible for identifying, analyzing, and implementing process improvements that enhance the customer journey. This role leverages customer-centric methodologies to reduce friction, improve customer satisfaction, and drive operational excellence across all customer touchpoints.

This role is ideal for someone who blends process improvement expertise with a customer-first mindset. They should have a proven track record in driving process improvements, strong analytical skills, and the ability to translate customer feedback into actionable improvements. The perfect candidate is collaborative, data-driven, and passionate about creating seamless, positive customer experiences while driving operational efficiency.

A Typical Day

• Collaborate with the Continuous Improvement Director to review and analyze customer feedback, identify trends, pain points, and opportunities for improvement.
• Develop customer journey maps to visualize friction points and improvement opportunities, while leveraging data to assess current process performance and identify bottlenecks or inefficiencies in the customer journey.
• Facilitate improvement workshops with cross-functional teams—including Continuous Improvement Advisors, Training, Finance, Sales, Operations, IT, and CX Leadership—to ensure alignment and successful execution of initiatives.
• Create actionable improvement plans with clear timelines and KPIs to track progress, value delivery, and impact on customer experience metrics.
• Conduct testing and validation of proposed process improvements to ensure effectiveness, scalability, and positive impact on customer experience before full implementation.
• Drive change management efforts by communicating process changes and partnering with leadership and training teams to ensure high adoption of new workflows.

To Land This Opportunity

• Customer-Centric mindset that truly cares about improving the customer journey and understands how operational changes impact customer satisfaction.
• Comfortable with metrics like NPS, CSAT, and operational KPIs; skilled in root cause analysis and data visualization.
• Strong Communicator who can influence cross-functional teams and explain complex process changes in simple terms.
• Problem Solver who thrives on identifying pain points and creating practical, sustainable solutions.
• Highly adaptable and collaborative, working seamlessly with Customer Experience, Operations, and Product teams to implement impactful process improvements

About Your Future Team

You’ll join a newly established Customer Success Team that loves continuous improvement, great collaboration, and good food. We dig into data, work closely across the business, and stay focused on finding smart, innovative ways to elevate the customer journey—all while keeping things fun along the way.

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $68,474.59 - $92,409.00 annually ($32.92 - $44.43 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental, and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.