Senior Support Technician

Information Technology San Diego, CA


Description

About Pacira

Pacira BioSciences, Inc. is a leading provider of non-opioid pain management and regenerative health solutions dedicated to improving outcomes for health care practitioners and their patients.

Each of our 3 marketed products, both in pharmaceutical and medical device, represent cutting edge technologies for pain management.

We have 700+ employees and have averaged double digit growth year over year for the past 5 years, with $500M in revenue. We are small enough for you to make your mark, and big enough for you to learn and grow!

We have facilities in New Jersey, California and Florida. Our San Diego, CA campus is a world class manufacturing and R&D facility. We are rapidly growing and have opportunities across all of our sites and functional areas.

Why work with us?

Rarely do you have an opportunity to do work that really matters. What drives us is our mission. What makes us successful are our people.  At Pacira, you are part of an inclusive culture that fosters collaboration, growth, and innovative thinking - a place where you can make an impact and help change the standard of care in non-opioid pain management. Be part of our movement, let’s pursue excellence together.

This position is responsible for working with end users to resolve issues in a timely manner. Continually follow up on open tickets and issues and see them through to resolution. Polished technician who can assist all levels in the organization and provide white glove service to the executives. Responsible for troubleshooting and resolving technical issues. This individual must have the ability to document issues and resolutions. Installs and supports desktops, software, peripheral hardware devices. This position will report to the Director of Enterprise Services, IT.

Responsibilities:

  • Resolve help desk tickets in a timely and efficient manner.
  • Updates work logs on tickets and updates on progress and status of tickets.
  • Install Windows desktop operating systems & other desktop applications.
  • Provide support for phone system issues.
  • Works with vendor support contacts to resolve technical problems.
  • Track and administer licenses for enterprise-wide applications.
  • Prioritize and troubleshoot complex problems and provide complete solutions to ensure a high level of customer satisfaction.
  • Promote knowledge transfer to influence positive change and strengthen the team’s performance.
  • Create documentation including Knowledge Base articles and Technical Alerts.
  • Must be willing to be on-call and assist with emergencies or scheduled system maintenance after hours as required.

 Supervisory Responsibilities:

This person has no direct supervisor responsibilities. 

Interaction:

The incumbent works closely with IT management and staff, employees, and external vendors and consultants.

Qualifications:

  • 8+ year related experience
  • High School Diploma or equivalent
  • Detailed knowledge (installing supporting and troubleshooting) of the Microsoft O365
  • Basic understanding of IP Networks/ DNS.
  • Familiarity with working across multiple time zones and coordinating between east and west coast offices and teams is preferred.
  • User account administration in Active Directory and Microsoft Exchange.
  • Understanding of Microsoft Server operating systems.
  • Strong desktop software skills.
  • Basic scripting and automation skills.
  • Ability to follow GxP guidelines while entering “clean” environments
  • Excellent written, oral, and interpersonal English communication skills, along with excellent presentation skills. 

EEO Statement

Pacira is proud to be an Equal Opportunity Employer and does not discriminate against applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), veteran status, disability or genetic information, or any other characteristic protected under applicable federal, state, or local law.

At Pacira we are committed to intentionally cultivating a culture of inclusion where all feel welcomed and valued for their background, perspectives, and experiences. We hold one another accountable to promote trust and transparency in support of our communities and collective purpose.

EEO Statement: Pacira is proud to be an Equal Opportunity Employer and does not discriminate against applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), veteran status, disability or genetic information, or any other characteristic protected under applicable federal, state, or local law. At Pacira we are committed to intentionally cultivating a culture of inclusion where all feel welcomed and valued for their background, perspectives, and experiences. We hold one another accountable to promote trust and transparency in support of our communities and collective purpose.
Agency Disclaimer: Pacira Biosciences, Inc. (Hereafter, Pacira) does not accept unsolicited resumes from recruiters or employment agencies in response to the Pacira Careers page or a Pacira social media post. Pacira will not consider or agree to payment of any referral compensation or recruiter fee relating to unsolicited resumes. Pacira explicitly reserves the right to hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Pacira.