HVAC Service Technician

Customer Support Operations Tualatin, Oregon

Position at Nortek Air Solutions

About Nortek Air Solutions  
We're on a mission to create a better tomorrow every day. We are a premier HVAC Company offering energy efficient and sustainable products and solutions that exceed customer expectations through employee’s commitment to quality, customer service and operational excellence. Nortek was established in 1977 and offers the innovation and expertise of the largest group of custom heating, ventilation, and air conditioning (HVAC) brands in North America. We offer high quality systems in multiple shapes, sizes, and configurations for new construction and renovation.   
Position Summary: 
As our Service Technician, you will provide technical expertise and guidance for warranty and non-warranty related service requests for NAS equipment. They are responsible for providing rapid and efficient technical support to representatives and customers of the company's distribution network through installation, start-up and operation.  
Position Responsibilities:  
  • Telephone and e-mail support to provide customers with information necessary to operate their NAS products and systems.
  • Work in close collaboration with all departments of the organization;
  • Answer application, service or product questions from the company's sales network with the aim of quickly, efficiently and structurally resolving problems encountered as well as implementing troubleshooting practices at a distance;
  • Resolve warranty and service charge issues according to pre-established guidelines;
  • Collect, document, analyze and communicate feedback from the company's sales network as well as follow up on cases;
  • Write and issue technical bulletins intended for representatives;
  • Participates in the planning and coordination of field work to be completed by internal team or external team;
  • Actively collaborates in the development of continuous improvement
  • Prepare internal and external training material
  • Ability to travel up to 30%
  • 3-5 years experience in installation, maintenance, and troubleshooting of HVAC equipment
  • Good analytical skills and attention to detail with ability to read and interpret blueprints, plans, wiring diagrams and manuals.
  • Ability to stay on project through root cause analysis.
  • Excellent customer service skills with desire to exceed internal and external customer expectations.
  • Ability to work independently in a timely manner, making sure job is done correctly and coordinating with outside technicians.
  • Observe all company procedures and safety rules.
  • Post high school courses in electrical or mechanical training. Technical college or 10 plus years’ experience considered in lieu of degree
  • Have a good knowledge of the MS Office (Excel, Word, PowerPoint, Outlook,);
  • Having a good knowledge of Microsoft Dynamics Axapta and Microsoft CRM will be considered an asset;
 Position Key Attributes:  
  • Ability to personally live safe and hold themselves and other team members accountable by having their back in support of our Safety core value. 
  • Has integrity, works transparently, and recognized for treating others with respect.
  • Takes accountability to create and execute solutions that deliver desired results and can “own it” in a Performance Driven Culture. 
  • Ability to work collaboratively and lead teams in a Teamwork culture.
  • Ability to ignite and lead change as a catalyst for improvement.
  • Can thrive in a “legacy now” culture in which we strive to do the right thing for the company today, even if it is the hard thing, and leave behind a stronger company for the next generation of employees. 
  • Strong leadership skills including ability to think strategically, solve problems and create a motivating team environment.
  • A “builder” who is comfortable in a continuous improvement culture.
  • Starting at 4 weeks of paid time off for vacation/sick
  • 11 paid holidays
  • Company provided health insurance, short term disability, and long term disability
  • Competitive Medical, Dental, and Vision coverage options
  • 401-k match of 50% on your contribution up to 6%
  • Education Reimbursement of $5,250/year for qualifying programs and courses
Nortek Air Solutions offers a comprehensive compensation and benefits package. To learn more about Nortek Air Solutions, please visit our company website at http://www.nortekair.com/  
Nortek Air Solutions, LLC, is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.