Salesforce System Administrator
Salesforce System Administrator
The Salesforce System Administrator will play a key role in developing an intuitive and flexible CRM, and establishing best practices in support of the fundraising teams at New York Public Radio. The System Admin will participate in the CRM build and testing, will serve as the in-house Salesforce NPSP expert, and will be responsible for the day-to-day configuration, support, maintenance and improvement of the platform. The administrator will identify, develop, and deploy new business processes related to the CRM. This role will report to the Senior Director of Fundraising Operations.
- Serve as primary system administrator for Salesforce NPSP with 75+ users
- Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks
- Have consultative conversations with teams/individuals looking to leverage Salesforce to solve business problems, providing guidance and proposals as to what Salesforce solutions would best suit their needs, and executing said solutions
- In partnership with the Fundraising Operations team, train users and grow the Salesforce skill set across the organization; develop and maintain training resources and SOPs
- Gather detailed requests from stakeholders for improvements or changes to the system, and prioritize and implement these changes as appropriate
- Review the system on an appropriate cadence to evaluate outdated processes, fields and design elements
- Actively pursue additional technical knowledge of Salesforce functionalities and apply learnings to new business needs or existing processes
- Define and enforce strategy for data governance
- 4+ years of Salesforce experience, with 2+ years of experience as Salesforce Administrator
- Strong understanding of Salesforce NPSP (required) and Marketing Cloud (preferred)
- Salesforce Admin Certification required and Nonprofit Cloud Certification preferred
- A demonstrated ability to understand and articulate complex processes and translate them into easily understandable training materials
- Excellent project management and problem-solving skills
- Creative and analytical thinker
- Experience with public media and/or nonprofits a plus
- Positive attitude with a service mentality and a sense of humor
- A problem solver who is always trying to improve the way things are done
- A proactive self-starter
This is a full-time role. New York Public Radio offers competitive compensation with excellent medical, dental, and vision insurance, time off benefits including vacation, personal and sick time, parental leave and a 403(b) retirement plan.
Due to the COVID-19 pandemic this role is currently operating in a remote capacity with the option to work from our office if fully vaccinated against COVID-19. However, this position is not a permanent remote position and is part of the New York City staff, and may be expected to work fully from the New York office when it is safe to do so.
Commitment to Diversity, Equity & Inclusion
At New York Public Radio diversity, equity, and inclusion is more than a strategy or an initiative; it is an organizational mindset that is reinforced every day. Ultimately, we strive to place our employees at the center of our thinking and pursue inclusive strategies to support and encourage them and create a more engaged, committed, and productive workforce. Diversity, equity, and inclusion are especially important to us as a media organization because a diverse workforce allows us to report with perspective and insight, and deliver a variety of content reflecting the diverse population we serve in New York City and beyond. We believe that diversity is essential to honest, authentic, accurate storytelling and reportage; creating an inclusive workplace in which all voices are encouraged and heard is a core part of our values as an organization.
New York Public Radio is an equal opportunity employer committed to achieving the goal of equal employment opportunity for all. Applicants and employees are considered and evaluated for positions without regard to mental or physical disability, race, creed, color, religion, gender, national origin, citizenship status, age, genetic information, military or veteran status, sexual orientation, marital status, employment status or any protected federal, state or local status unrelated to the performance of the work involved.