Director of Operations & Project Management

Digital Media - Technology and Business Development New York City, New York


Director, Operations & Project Management

New York Public Radio is seeking a Director of Operations and Project Management to join the Digital Product and Technology team and lead our team of project managers, scrum masters, and support personnel. You will be the central leader responsible for overseeing the successful planning and execution of all work done across our teams of product, design, and engineering staff.   

Working with your team, the Director of Operations & Project Management will ensure that training and end-user support for our systems and tools is performed across the organization  This is a key role with wide-ranging responsibilities and will not only be responsible for the execution of our initiatives and goals, but will help define the culture we use to achieve our vision 



  •  Nurture a team culture of proactive communication, efficiency, and problem-solving
  • Continually look for ways to improve collaboration and optimize team process by utilizing innovative problem-solving and frameworks 
  • Track workflow efficiency, projected delivery dates, KPIs, and other metrics
  •  Continuously evaluate initiatives to ensure they are adhering to budgets, achieving goals, and team execution prioritizes efficiency while upholding company values
  • Develop and maintain detailed project plans
  • Coordinate internal resources and third parties for the flawless execution of projects
  • Collaborate across the organization to define project scope and objectives, ensuring technical feasibility
  • Ensure 24/7 support is provided across our suite of products and services
  • Ensure systems and tools are documented and that cross-departmental staff is trained
  • Manage a team of project managers, support analysts, scrum masters, agile coaches, and associated trades
  • Identify and mitigate risks to minimize project uncertainty
  • Lead and manage the SDLC across teams of product managers, engineers, designers, and associated trades
  • Identify and manage productivity software used for the SDLC
  • Set deadlines, prioritize tasks, and assign team members to various deliverables
  • Analyze data, including project/department budgets, risks, and resource allocation
  • Motivate team members to participate in a collaborative environment
  • Manage internal and external stakeholder communications  
  • Set and continually manage expectations


Personal Attributes:

  • Ability to organize and motivate large cross-functional teams managing competing interests to drive progress towards solutions  
  • Thinks big, while paying attention to detail; ability to balance consumer vision with business needs
  • A love of public media programming


Required Skills and Experience:

  • 7+ years of previous project management experience in an agile software engineering team
  • Previous experience with Scrum, Kanban, or other Agile product development methodologies; and opinions about which is best in various situations 
  • Demonstrated ability to attract top talent and building high performing teams
  • Ability to clearly communicate and lead discussions around strategy, process, timelines, and data
  • Strong organizational and multitasking skills
  • Strong quantitative and analytical abilities and experience in using data to drive decisions
  • Technical understanding of web and mobile technical architecture and publishing tools
  • Superior written and oral communication skills
  • Strong familiarity with project management tools like Jira, Airtable, etc 
  • Ability to juggle multiple goals and deadlines in the context of the big picture
  • Ability to mentor, coach and effectively transfer expertise to others

Additional Information

This is a full-time role that includes benefits. New York Public Radio offers competitive compensation with excellent medical, dental, and vision insurance, vacation, personal and sick time as well as generous parental leave.

Due to the COVID-19 pandemic, this role is currently operating in a remote capacity and will continue to be fully remote through at least August 2021. However, this position is not a permanent remote position and is part of the New York City staff, and may be expected to work fully from the New York office when it is safe to do so.

Commitment to Diversity, Equity & Inclusion

New York Public Radio is committed to diversity, equity, and inclusion. We continuously strive to place our employees at the center of our thinking and elevate inclusive practices to develop and support a more engaged and productive workforce. Our journalism and operations in the service of that journalism benefit from a broad range of perspectives, from all backgrounds, at all levels of the organization. Diversity is essential to honest, authentic, accurate storytelling and reportage; creating an institution in which all voices are encouraged, valued, and heard.


Equal Opportunity

New York Public Radio is an equal opportunity employer committed to achieving the goal of equal employment opportunity for all. Applicants and employees are considered and evaluated for positions without regard to mental or physical disability, race, creed, color, religion, gender, national origin, citizenship status, age, genetic information, military or veteran status, sexual orientation, marital status, employment status or any protected federal, state or local status unrelated to the performance of the work involved.