IT Support Technician
Description
Straight Arrow Products is looking for a skilled and motivated IT Support Technician to join our team. This on-site position is ideal for someone with at least two years of hands-on experience in IT support, coupled with formal education from a college or technical school. The right candidate will provide technical assistance, troubleshoot issues, and ensure the smooth operation of our organization's IT systems.
What you'll do
- Provide end-user support for hardware and software issues on PCs, Macs, tablets, smartphones, printers, and peripherals.
- Install, configure, and maintain hardware and software to ensure optimal performance.
- Troubleshoot and resolve hardware, software, and network issues, escalating complex problems as needed.
- Manage and maintain Active Directory, including user accounts, security groups, and Group Policy Objects (GPO).
- Set up and configure new workstations, laptops, and mobile devices for employees.
- Perform routine system maintenance, updates, patches, and backups to enhance security and reliability.
- Document IT procedures, troubleshooting steps, and system configurations.
- Assist in IT projects and collaborate with other departments on technology-related initiatives.
- Provide training and support to end-users on IT tools, software, and security best practices.
- Follow IT policies and procedures to maintain compliance and security standards.
What you need to thrive in this role
- Minimum 2 years of IT support experience or a related field.
- Formal education in IT, Computer Science, or a related discipline from a college or technical school.
- Proficiency with hardware platforms, including PCs, Macs, tablets, smartphones, printers, and peripherals.
- Hands-on experience with Active Directory, user account management, security groups, and GPOs.
- Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Excellent communication and interpersonal skills to interact effectively with end-users and colleagues.
- Ability to work independently and collaboratively while managing multiple tasks and priorities.
- Knowledge of IT security best practices is desirable.
- Certifications such as CompTIA A+, Network+, or Microsoft IT certifications are a plus.
- Experience with Microsoft Dynamics, NAVISION, or BC365 is highly preferred.
- EDI (Electronic Data Interchange) experience will be given top consideration.
About us
Founded in 1970, Straight Arrow has grown to be leading brand in human and equine personal and skin care. Despite worldwide recognition, Straight Arrow has never lost its family-oriented, grassroots mindset dedicated to innovation and customer service. Straight Arrow continues to manufacture all of its own products in the USA, consistently meeting a high-performance standard.
What we offer you
At Straight Arrow Products, our team of dedicated employees love what they do and love where they work. Working in our brand new, state of the art facility is just the beginning. We also offer great perks like:
- 100% company paid employee medical and vision coverage
- Voluntary dental and disability coverages
- Company sponsored voluntary life insurance
- 401(k) with company match
- Generous paid time off (including discretionary paid days off designated by the President)
I’m interested, how do I get started?
Apply to: https://app.jobvite.com/j?aj=oKxqvfwW&s=Jobvite
PLEASE NOTE - To be considered, all applicants MUST include:
- An updated resume
Our hiring management partner is myHR Partner. myHR Partner is not a staffing service or recruiter. All resumes/applications will be reviewed for this position and only for our organization.
Thank you for your interest in our position! We appreciate the time you have taken to apply with us.
EOE, M/F/D/V.