Accounts Receivable Associate
Description
We have built our culture on three core values: Teamwork, Leadership and Compassion. These values are behind everything we do at MedVet and allow us to fulfill our mission of leading specialty healthcare for pets.
Teamwork
We work together as doctors, team members ,and administrators to deliver exceptional care and service to pets, their families, and referring veterinarians.
We work together as doctors, team members ,and administrators to deliver exceptional care and service to pets, their families, and referring veterinarians.
Leadership
As employees, we identify problems and step forward with solutions.
As employees, we identify problems and step forward with solutions.
We lead our profession in providing medical excellence through patient care, medical technology, and clinical studies.
Compassion
We expand our natural compassion for our patients to include our coworkers, pet owners, and referring veterinarians.
The Accounts Receivable Associates is responsible for all receivable tasks in an assigned region. This includes handling billing issues and soft collection calls. In this role, you will manage the receivables portfolio for a specific assignment and will act as the main contact supporting our hospitals for client, and employee payments. You will utilize excel skills to complete analysis, reconcile transactions, communicate with external and internal partners while providing exemplary financial assistance and services.
We expand our natural compassion for our patients to include our coworkers, pet owners, and referring veterinarians.
The Accounts Receivable Associates is responsible for all receivable tasks in an assigned region. This includes handling billing issues and soft collection calls. In this role, you will manage the receivables portfolio for a specific assignment and will act as the main contact supporting our hospitals for client, and employee payments. You will utilize excel skills to complete analysis, reconcile transactions, communicate with external and internal partners while providing exemplary financial assistance and services.
Essential Duties and Responsibilities include the following:
General Functions:
- Answer phone calls for both internal and external clients who are making payments, have questions, require adjustments, or need research concerning their account.
- Answer the department email group for both internal and external clients who are making payments, have questions, require adjustments, or need research concerning their account.
- Review past due accounts, call clients and send collection letters.
- Apply client payments according to remittance advice and process refunds.
- Post billing adjustments for clients.
- Calculate and post discounts for clients.
- Collaborate with hospital clinical managers regarding client billing concerns.
- Prepare, note and track monthly client communications and statistics using Microsoft Excel.
- Prepare monthly write off report using Microsoft Excel pivot tables and summary functions.
- Reconcile and balance monthly write off reports to hospital management system reports.
- Manage Microsoft Excel reports of client refunds on a daily, weekly, and monthly basis.
- Work with and call Care Credit to handle any outstanding client needs or bundling requests.
- Prepare Microsoft Excel spreadsheets to report various department activities. These reports will include allocations and may include working with pivot tables.
- Work with collection agency and follow up on any collection issues.
- Work with payment vendors on any client charge-back claims.
- Prepare for month end by reviewing the accounts receivable for accuracy and fixing any inaccuracies by statement date.
- Prepare and mail client statements on a monthly basis.
- Assist balancing associates with billing and payment corrections.
Knowledge, Skills, and Abilities
Our ideal candidate has 1-2 years’ experience in Accounts Receivables, Customer Service, Collections, or equivalent education such as a Bachelor’s degree in Accounting or Business. Experience in the healthcare and/or veterinary industry is a plus but not required. In addition, this position requires:
- Professional demeanor
- Effectively communicate with clients and resolve difficult situations
- Knowledge of Excel
- Critical thinking
- Problem solving
- Strong written and verbal communication
- Highly organized
- Ability to work in a fast-paced environment
- Highly detailed oriented
- Analytical
MedVet offers a competitive compensation and full benefits package, including paid time off, health insurance, dental, vision, and 401K.
Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization; therefore, employment with MedVet is dependent upon the passing of a drug screen and background check.
MedVet does not accept unsolicited resumes from third-party recruiters.