Director, UX Design
Description
About LegalZoom
LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.
This hybrid position will work remotely as well as onsite in our Sherman Oaks office.
This hybrid position will work remotely as well as onsite in our Sherman Oaks office.
You will
- Lead and support a team of talented UX design professionals
- Champion a cohesive design vision that aligns with company goals and elevates user experience across platforms (web, mobile, email, social, etc.).
- Translate product strategy into high-quality design execution and help solve user and business challenges through effective design.
- Partner closely with cross-functional leaders—Product Management, Engineering, Marketing, and others—to ensure design is integrated into broader initiatives.
- Guide your team through the full design lifecycle, from concept to implementation, delivering user-centric solutions.
- Help shape and promote design guidelines, standards, and contribute to the ongoing evolution of LegalZoom’s design system.
- Represent and advocate for the User Experience Design team across departments to ensure design is considered early and often in product development.
- Build and optimize team structures and processes to support team growth, collaboration, and excellence in execution.
- Provide mentorship and career development for design managers and individual contributors on the team.
- Contribute to strategic planning and ensure the design team is resourced appropriately to meet business objectives.
- Promote an inclusive, transparent, and high-trust team culture that encourages collaboration, innovation, and continuous learning.
You have
- 10+ years of design leadership experience with proven ability to lead user experience design teams, fostering product innovation and customer success.
- Minimum 3 years of people leadership experience
- Deep understanding of user research and leveraging insights, balancing intuition and data to inform design decisions and drive continuous improvement.
- Experience at public or late-stage global B2C SaaS/SaaP subscription companies, ideally serving SMBs or prosumers
- Proven success designing customer-centric conversion funnels, subscription monetization, and lifecycle experiences
- Hands-on experience designing for service delivery across omni-channels (web, mobile, phone, chat, email, SMS)
- Exposure to regulated or trust-heavy domains (legal, financial, healthcare, or compliance-driven products) is a strong plus
- Capacity to develop a clear design vision aligned with business goals, with a strong focus on end-to-end solutions for SMB use cases and the nuanced integration of AI automation and human expertise.
- Demonstrated experience designing for subscription products with a track record of delivering impactful design work across multiple customer touchpoints and platforms a strong plus.
- Proficiency in AI tools for accelerated design, data-driven iteration, and innovation.
- Focus on quantifiable outcomes and demonstrating design impact.
- Ability to manage complexity, prioritize work effectively, and deliver results in a dynamic, fast-paced environment.
- Strong systems thinking and a holistic approach to product and service design.
- A people-first leadership approach rooted in empathy, inclusion, and professional development.
- Bachelor's degree in Design, HCI, or a related field required; advanced degree a plus.
LegalZoom is a remote-friendly company and the national range for this role is ($198,200-$264,200). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.
● Medical, Dental, Vision Insurance
● 401k, With Matching Contributions
● Paid Time Off
● Health Savings Account (HSA)
● Flexible Spending Account (FSA)
● Short-Term/Long-Term Disability Insurance
● Plus other wellness benefits to include:
○ Fertility
○ Mental Health
○ One Medical
○ Fringe lifestyle benefits up to $250
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.