Senior Product Manager, Billing and Subscriptions

Product San Mateo, California United States


Description

 

About LegalZoom

We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.

As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.

With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.

Remote-first

Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.

At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.

This position will be Remote.

Overview

Are you a Product Manager who is customer-obsessed, and passionate about scaling a high-growth business? Then this could be the opportunity for you! In this role, you will partner with engineering, product, finance, legal, and other cross-functional teams to define and build secure, next generation platforms that enables subscriptions, post-purchase capabilities and integrations with new payment processors and other payment options. You’ll sweat the details, work side by side with the team, and lead with a high say/do ratio. This is an opportunity to make a big impact on the lives of our Small Business customers, drive huge business value and define the future of democratizing law for SMB entrepreneurs.

You will

        Define the roadmap and execute on payments, billing, subscription management platform capabilities focused on enabling self serve for our customers

        Be intimately connected and a champion for customers - internal or external

        Learn fast, fail fast mindset, adept at working nimbly and efficiently to balance between delivering on short term needs while keeping an eye on scalability

        Own planning and end-to-end execution of features/programs working with engineering, finance, legal, and other product teams

        Leverage data and insights to drive quality customer experiences

You have

        3+ years of tech industry product management experience

        Proven track record of building and delivering successful platform products that underpin B2C/prosumer/B2B experiences.

        Experience in building billing and subscription capabilities is preferred in e-commerce/SaaS

        Data-driven mindset with proven experience utilizing metrics & insights as tools for informed decision-making

        Ability to leverage strong problem-solving and analytical skills to transform challenging user experience, business, and technology problems into actionable ideas

        Excellent interpersonal and communication skills

        Understanding of software engineering concepts and best practices specifically focused on APIs & platform strategy

 

LegalZoom is a remote-first company and the national range for this role is ($116,000 - $240,000). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

        Medical, Dental, Vision Insurance

        401k, With Matching Contributions

        Paid Time Off

        Health Savings Account (HSA)

        Flexible Spending Account (FSA)

        Short-Term/Long-Term Disability Insurance

        Plus other wellness benefits to include:

        Fertility

        Mental Health

        One Medical

        Wellness reimbursement of up to $250

 

For onsite roles or roles that require periodic onsite visits, LegalZoom requires all employees to be fully vaccinated for COVID-19 before starting work, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. LegalZoom will require proof of vaccination before a successful applicant’s first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not LegalZoom undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

 

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.  LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

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