Manager of End User Infrastructure

Technology San Mateo, California


Description

About LegalZoom

We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.

As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.

With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.

Overview

We’re looking for a leader who has experience managing and helping to transform the Enterprise End-User Infrastructure function. Someone who has strong communication skills and compassion for the employees that use our systems and processes. You’ll collaborate with leaders at all levels to help improve LegalZoom’s end user PC and Mac infrastructure, VPN, SaaS tools and computer imaging process. We’re looking for someone that is a self-starter, experienced with best-in-class technologies and processes and comes prepared to help align LegalZoom’s end-user infrastructure with our long-term strategies.

You will

  • In conjunction with the Director of Information Systems, Service Desk, and Corporate Systems, you will help to establish and evangelize our end-user infrastructure framework, standards, and tools.
  • Provide OS support (25% Mac / 75% Windows) for employees.
  • Manage IT desktop security to ensure all of our desktops and laptops are running antivirus software, are up-to-date and have disk encryption and strong passwords enabled.
  • Manage our Windows AD, Office365, and GSuite.
  • Manage our Intune/Autopilot setup environments, service settings, security and overall best practices.
  • Provide management and support for the infrastructure needed to support Mac Client endpoints ex: (Jamf, Zero Touch Provisioning, CI/CD Pipelines).
  • Provide support for SaaS tools used by our organization, including our Zendesk, Service Now, Manage Engine, Zoom and many others.
  • Manage and support end-user VPN.
  • Identify training opportunities for staff and users.
  • You love to build great teams and excel at identifying employees that fit the culture and have the experience needed to be successful. We’re growing quickly and need leaders that are creative in finding and hiring strong team members.
  • Team management experience, including building training plans, developing annual reviews and providing employees with the direction they need to grow and succeed

You have

  • 5+ years of Information Technology Experience
  • 2+ years managing an End User Infrastructure Team
  • BA or BS degree in computer science, information systems or equivalent experience
  • Must be a responsive, flexible team player that is an entrepreneur and self-starter
  • Experience with software such as Windows AD & Azure, MAC OS, Jamf, and ServiceNow
  • Excellent communication (both written and verbal), interpersonal skills and experience in presenting to business and technical team including executive management, in an effective and persuasive manner
  • Strong analytical and problem-solving skills with attention to detail
  • Proven track record of meeting commitments while working on multiple projects at once

 

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.  LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.