Client Support Specialist

Tax Austin, Texas


Description

Come join LegalZoom as a Client Support Specialist! LegalZoom is building the next frontier of services for our customers: business tax advisory and preparation. In this role, you’ll work to serve our small business customers by providing a seamless customer experience. This role is an exciting opportunity for detail-oriented individuals with a passion for working with small business customers and empowering them to succeed in a dynamic new part of the LegalZoom team.

Required Location: Austin-based is preferred, but open to the state of TX.  

  • Full-time
  • Competitive pay
  • PTO

What you’ll do:

  • Interact with existing and new clients
  • Provide a world-class customer support experience
  • Communicate with customers over the phone and via email
  • Ensure a quick and seamless customer experience
  • Manage, develop and maintain client data
  • Have products and services domain expertise
  • Other job-related duties as assigned*

Qualifications:

  • Preferred: experience/general knowledge in bookkeeping and general accounting
  • Preferred: experience using MS Office products
  • Preferred: team leadership experience
  • Exceptional attention to detail
  • Superior customer service skills and courteous phone manner
  • High-quality communication skills (written and oral)
  • Excel at organization and problem solving with strong time-management skills 
  • Must be eligible to work in the US