We are looking for a Data Team Supervisor who is interested in supporting a growing customer service team in Belize. You will take your expertise in the Dealer Car Search, customer service and the needs of our service teams and use it to ensure a great customer experience for all.
Here is what you’ll get to do:
Lead team in day-to-day activities by supporting them in all aspects of delivery, making process decisions, and determining task assignments
Resolve customer requests alongside staff.
Investigate escalated customer inquiries as needed.
Assist in monitoring the progress of open tasks through the work order system.
Assist in the preparation of and prepare reports and analyses on trends, recommendations, and technical logs.
Monitor employee performance and provide coaching and training to team members
Address and resolve personnel issues to ensure a positive work environment
Expedite communication and recommend techniques and best practices to Customers and Implementation Specialists.
Assist in recruiting, hiring and training.
Ensure team members have appropriate training and other resources to successfully perform their jobs.
Identify process improvement opportunities and collaborate on solutions.
Maintain and preserve an appropriate standard of confidentiality.
Perform additional responsibilities as assigned.
You’ll thrive in this role if you are:
Relevant experience of 3 to 5 years, of which at least 1 is in a leadership role.
Excellent customer service skills.
Strong technical knowledge base
Exposure to programming languages
Experience/exposure Transactional SQL and text editors
Time management and multitasking skills.
Strong written/verbal communication and mathematical skills
Advanced troubleshooting and problem-solving skills
Desire to contribute to the growth of an organization by motivating, guiding, and leading a team in a fast-paced environment
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more.
Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV.
We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
