Enterprise Systems Adoption Specialist
Description
Enterprise Systems Adoption Specialist – Sales and CS
The Adoption Specialist’s primary responsibility is to help ensure effective use of the organization’s implementation of Salesforce and related applications. The goal of the individual is to 1) drive adoption and return on the organization’s investment in CRM; 2) reinforce user best practices to ensure effective/reliable reporting by working with targeted users groups on business processes supported in our systems and coordinating new feature roll-outs. The Adoption Specialist will act as a liaison for specific business groups across the organization, specifically the Sales and Customer Success teams. This individual will work closely with the Salesforce System Administrator(s) and other members of the Enterprise Systems Team to support the growing and evolving needs of the organization.
Here is more of what you’ll get to do:
- Proactively work with the Sales and CS teams to develop and implement new Salesforce functionality, strategies and programs
- Partner with others on the Enterprise Systems team to translate user feedback into feature/functionality improvements
- Document business processes supported by the Salesforce echosystem and recommend improvements
- Design and deliver training materials, documentation, and enablement programs
- Identify adoption barriers and proactively address resistance to change
- Champion best practices and standard workflows across user groups
- Support solution deployments, feature rollouts, and change communications
- Serve as the voice of the user, advocating for usability and value realization
- Coordinate applicable training library
- Respond to special requests for Views, Reports and Dashboards
You’ll thrive in this role if you have:
- Bachelor’s degree, preferably in information systems
- Minimum of 3 years of experience with Salesforce or another CRM platform
- Experience with Training tools and documentation a must
- Experience with process documentation tools (Visio, Lucid Chart, etc.)
- Report/Dashboard configuration experience
- Demonstrated ability to handle a variety of assignments in parallel
- Ability to work independently with limited supervision; take proactive role in executing assignments
- Strong attention to detail and organizational skills
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!
This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.
Who we are:
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.