Kitsap Mental Health Services Careers

Description

Receptionist – Crisis Triage Unit & Pacific Hope Recovery Center

Full-Time, On-Site

Hiring Range: $18.13 – $21.75 Per Hour

 

Benefits at a Glance 

• Comprehensive Coverage: Health, Dental & Vision 
• Generous PTO: Up to 19 days + 2 mental health days + 10 holidays (pro-rated for part-time)
• Fully Paid YMCA Membership for you and eligible family members
• Company-Paid Life & Disability Insurance 
• Student Loan Assistance & Professional Development 
• 403(b) Retirement Plan with Company Contributions 
• Employee Assistance Program (EAP) 
• Pet Insurance 
• Free Wellness App (2MorrowHealth) 
• Collaborative, Supportive Team Environment 

General Summary of Duties:  The Receptionist helps facilitate smooth working conditions for the Crisis Triage Center (CTC) and Pacific Hope and Recover Center (PHRC).  Provides clerical support, screen and direct phone calls and to welcome and direct visitors appropriately.

The Receptionist improves the operations of KMHS in support of its stated mission, and provides the highest level of customer service to internal and external customers.

Supervisory Responsibilities: None

Major Responsibilities/Tasks:

• Ensure excellent and responsive customer service by serving as a liaison between the public and KMHS.  Screen, inform, and direct incoming and out-going calls within the KMHS system.  Direct visitors as requested.
• Maintain client and staff confidentiality at all times in accordance with policies and procedures.
• Assist staff by providing clerical support as requested to facilitate timely and accurate documentation and exchange of information with other agency departments.
• Open, sort, and distribute agency mail.  Maintain confidentiality regarding mail and sensitive information contained therein.  Post checks to the Check/Cash Journal daily as received by the agency.
• Open and secure building, to include staff lounge, fax machine, and copy room.  Report concerns regarding equipment to the appropriate vendor or agency department.
• Coordinate current calendar including scheduling group room, staff meetings and keeping schedules of staff vacations, days off and agency closure days as needed and directed by leadership. 
• Maintain petty cash, including balancing ledger and making change.
• Upon discharge, break down client charts as per procedures.  Check record for documentation deficiencies and facilitate needed corrections/signatures. 
• Maintain security at front door by screening visitors and checking appointments when people request admittance to lobby.
• Assist staff by copying and assembling necessary paperwork as requested.
• Participate in training to back-up the Care Team Assistant in their absence. 
• Comply with all agency policies and procedures.
• Assist in providing a comfortable environment and promoting a positive working atmosphere by keeping the lobby, staff lounge and front supply areas neat and equipped. Work with supervisors, maintenance and/or purchasing as appropriate to ensure supplies are adequate and areas are clean and attractive.
• Disclose limited client information as necessary to the position as trained by the Records Dept. Supervisor. Disclosures must adhere to HIPAA privacy and security standards and be logged in detail according to agency policy and procedures. Complete all required training and annual refreshers.
• In addition to the above, any other responsibilities appropriate to the position and not specifically listed in the job description.

Minimum Qualifications:

EDUCATION: High School Diploma or GED

EXPERIENCE: Entry Level (minimum 1 year of job-related experience)

Preferred Qualifications:

EXPERIENCE: Familiarity or experience working with medical/psychiatric terminology or with the mentally ill community.

Experience using an Electronic Medical Record (EMR).

Performance Requirements:

KNOWLEDGE:

1. Maintain basic knowledge of medical records, IS, and HR procedures and forms to answer staff questions and facilitate problem-solving.

SKILLS:

1. Skill in establishing and maintaining effective working relationships with other employees, clients, organizations, and the public.
2. Strong communication skills are required. 
3. Proficiency in handling busy phones.
4. Strong organizational skills are required to prioritize a variety of work assignments. 
5. Communication ‑ Communicates clearly and concisely.
6. Computer skills - Proficient in Word, Excel, and PowerPoint, and other Microsoft Office environments.

ABILITIES:

Demonstrated ability to:

• Work with the public on the phone and in person
• Work with people and to maintain composure in emergency situations. 
• Work independently and as a team member. 
• The ability to operate a personal computer, fax machine, printer, and copier proficiently.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Frequent mobility and/or sitting required for extended periods.

Mental/Physical Requirements:  While performing the job duties, the employee must walk, sit, use hands and fingers, reach with arms, talk, or listen.  Peripheral vision is also required for this position.

Our recruitment processes are designed to prevent discrimination against our people regardless of gender identity or orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any aspect which makes someone unique.