Systems Support Engineer

Engineering Charlotte, North Carolina


Description

Provide technical support to customers deploying InVue’s Internet of Things (IoT) hardware and software solutions in retail and in data center environments.  The successful candidate will be a liaison between sales, engineering, and customers to assure technical guidance is provided resulting in optimal solutions and seamless installations for InVue’s customers.

RESPONSIBILITIES:

  • Support customer deployments of InVue’s IoT systems in Retail and Data Center environments.
  • Provide technical expertise to customer’s Information Technology departments to assure successful setup of InVue’s IoT solutions.
  • Coordinate with the Sales Department to plan and assure successful deployments of InVue provided solutions.
  • Work closely with the engineering and quality teams to ensure lessons learned at customer sites are translated into Engineering Changes as required to improve future products and current product deployments.
  • Provide training to InVue’s customers to assure a long-term positive experience with InVue’s products
  • Be willing to travel up to 50% of the time.

QUALIFICATIONS:

  • Associates Degree in Information Systems or Computer Science or applicable experience in lieu of degree
  • Experience with technology required to deploy IoT solutions (LTE, 802.11, LoRa)
  • 3+ years in Information Systems, Information Technology, or Computer Science preferred
  • Ability to manage multiple projects and customers concurrently.
  • Comfortable frequently interfacing with customers.
  • Ability to understand, document, and communicate technical systems, issues, and solutions to problems related to technical systems.
  • Ability to show initiative, to effectively prioritize and execute tasks in a fast-paced, high-pressure environment.
  • Persuasive, encouraging, positive approach to working with others, and overall strong interpersonal skills.
  • Strong written and oral English language skills