Country People (HR) and Executive Office Manager

Job ID 681

Human Resources Cambodia   Phnom Penh


Heifer International is an equal opportunity employer. All qualified applicants will receive consideration for
employment without regard to race, religion, color, national origin, gender, sexual orientation, age, status as a
protected veteran, among other things, or status as a qualified individual with some form of specially-abled.

The Country HR (People) Manager will be responsible for achieving excellence in HR operations and services. The
HR Manager will promote an optimum “employee experience” by providing high-quality support to Heifer staff
and managers. At the same time, the HRM will work with the global and regional teams to contextualize global
programs and initiatives to maintain an organizational culture and direction in how Heifer manages its people.
The HRM will ensure compliance to applicable labor laws, relevant donor regulations, and Heifer’s People-related
policies and procedures. The Country HR Manager will also contribute to the service delivery of the Regional
People Team.

RESPONSIBILIIES AND DELIVERABLES: (including approximate percentage effort)
People strategy
• Develop and monitor overall HR strategies, systems, tactics to respond to country needs while
aligning with regional and global People strategy and objectives.
• Strive to achieve global, regional, and country People objectives relevant to the country.
Recruitment/Talent Acquisition
• Work with the Country Director and other stakeholders to assess talent needs for proposals and
new projects.
• Manage the full recruitment cycle including posting, interviews, checking references, background
screening, contracting, and onboarding while staying in compliance with Heifer’s Recruitment Policy
and SOP.
• Manage recruitment process documentation, database and reporting.
Employee Engagement and Relations
• Ensure legal compliance throughout human resource management processes and guidelines.
• Maintain high quality HR records and systems; keep local and global HRIS systems up to date.
• Produce timely and high-quality reports on major personnel changes, department objectives, and
global KPIs.
• Keep secure human resource records and maintain confidentiality.
• Help the Regional HR representative to complete timely internal HR audits.
• Bridge management and employee relations by addressing demands, grievances, or other issues.
• Work closely with the Regional HR team to facilitate Diversity Inclusion initiatives.
• Oversee and manage a performance appraisal system that drives high performance.
• Promote an office culture based on values, trust, respect, sharing and caring, and high
Compensation Management
• Participate in compensation reviews and benchmarking, working closely with the Regional People
• Drive internal equity through following the applicable compensation policies and advising
management on compensation levels based on internal equity and external competitiveness
• Maintain and work within regional and global team pay plan and benefits programs.
Learning & Development
• Identify in-country training needs and plan, manage and coordinate the delivery of learning
solutions, ensuring the completion of training plans including the organization’s mandatory
• Provide advice and coaching to line managers in country according to established HR policies and
procedures to enable people management topics.

• Ensure effective and efficient functioning of the Executive Office, always ensuring an environment of
professionalism and teamwork, and setting exemplary standards of conduct for the country team.
• Support the Executive Office through a combination of project management, research, and high
level administrative and relationship support.
• Ensure the provision of effective communications and administrative support to the office.
• Act as a liaison with the Asia HQ Executive office.
• Follow up on deadlines, commitments made, actions taken and coordination of collection and
submission of reports to the Country Director.
• Facilitate information sharing with Management, Business Development, Program and Operations
• Draft talking points and develop presentations.
• Provide support in the development of strategic papers.
• Organize regular Management team meetings including scheduling, facilitating, taking and
distributing minutes, etc.
• Act as a liaison between the Management team and employees.

• A college degree in Human Resources, Business or a related field; continued HR education/certification is
a major plus.
• Proven five (5) years of work experience as a manager and managing People (HR) departments.
• Previous experience with an International NGO is highly valued.
• Comfortable learning new technologies and HR systems and previous experience with HRIS.
• Experience in implementing strategies, meeting objectives, and working within a matrix structure.
• Excellent influence skills, active listening, negotiation and presentation skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the organization.
• In-depth knowledge of the country’s labor law.

• Ability to manage complexities and cultivate innovation.
• Action oriented and plans and aligns work processes to drive excellence.
• Ability to manage the culture and environment of the organization relative to country, regional and HQ
• Ability to adapt and be flexible to act in a changing and complex environment, with a multitasking mindset.
• Deep understanding of INGO or global context