Account Manager - Regional Operations
Description
- Strategically targets, prospects, and solicits dental offices in-person to generate new business in assigned geographic territory.
- Maintains a consistent high level of prospecting activity in order to achieve or exceed daily, weekly and monthly Key Performance Indicators (KPI).
- Communicates with existing customers, in-person and via phone, to cross-sell and/or upsell products, understand customer needs, concerns, and/or requirements regarding cases; conveys information to lab to provide better quality service.
- Works closely with prospective, new and existing customers to understand their needs, and utilizes technical knowledge and selling strategies to propose best solutions.
- Develops and maintains strong relationships with new and existing customers. Ensures a high level of post-sales satisfaction and facilitation of long-term relationships for account retention and expansion.
- Maintains thorough knowledge of Company products, prices, sales, and promotions. Communicates new or enhanced products, sales and promotions to customers at every opportune moment.
- Ensures databases are current and updated with accurate information such as customer name and full address, individual dentist name (if applicable), pick-up/drop-off times, dates of canvassing efforts, anticipated route for given workday.
- Strategically generates most efficient and productive route for each workday; communicates route to manager and customer service group.
- Maintains samples, catalogs, price guides, and other company materials clean, organized, and up-to-date.
- Maintains cleanliness of company vehicle, both exterior and interior; washes, waxes, and vacuums.
- Maintains credit card receipts throughout month; reports and reconciles receipts with Accounting at end of month.
- Occasionally assembles sample boxes for canvassing as needed.
- Picks-up and delivers dental cases as needed or in conjunction with a sales call.
- Provides marketing materials and/or samples to customers.
- Utilizes technical and clinical knowledge to provide customers with support regarding treatment and restorative options as needed.
- Performs other related duties and projects as business needs require at direction of management.
- High School diploma or equivalent.
- Minimum one (1) year of experience in dental industry.
- Previous sales and customer service experience preferred.
- Certified Dental Technician a plus.
- Valid driver’s license and acceptable driving record.
Pay Range: $41,600-$50,000/yr + incentive bonus plan
Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!
In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!
Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed.
Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.