Glidewell Dental Careers

Description

•  Greets all guests, walk-in traffic and employees in a professional and hospitable manner and directs or escorts them to specific locations.
•  Receives and answers all incoming calls; ensures calls are directed appropriately.
• Helps schedule meetings for fellow associates and Executives/Managers.
•  Performs other related duties and projects as business needs require at the direction of management.

•  High school diploma or equivalent required.
•  Previous receptionist/call center experience preferred.

• Manufactures work orders in one (1) of the following areas: BruxZir Colloidal, BruxZir NOW, BruxZir Press, BruxZir Shade Guide, Composites, Injection Molding, and Obsidian.
• Obtains materials from storage locations as per work order requirements.
• Measures, pre-batches, and delivers all components to blending area; verifies quantity and ingredient lot numbers going into the batch and documents on Bill of Material sheets.
• Weighs powders and liquids using a scale to prepare batches. Adheres to formula instructions to make scheduled batches.
• Issues components to the work order. Reports production of work-in-progress (WIP) and/or finished goods using handheld mobile devices.
• Operates a variety of manufacturing equipment, including but not limited to: table top presses, hydraulic presses, CNC machines, CMM and vision measurement systems, mills, injection molding machines, furnaces, ovens, mixers, and surface grinders. Utilizes hand tools such as ultrasonic scanners, glue dispensers, micrometers.
• Inspect products to ensure quality requirements are met, may include but is not limited to:
• Visual inspections for defects (chips, cracks, contamination, other imperfections)
• Dimensional measurements
• Verify shade
• Completes accurate paperwork related to manufacturing process.
• Labels and packages products for shipment to inventory according to SOP’s.
• Conducts final inspection and verification of finished goods and manufacturing documentation to ensure conformance to customer specifications
• Identifies and separates non-conforming products.
• Documents, records, and maintains all inspection and outgoing paperwork including completion and documentation of test and inspection results.
• Solves daily operations problems with limited supervision.
• Transports materials to next scheduled operation.
• Cleans, organizes, and maintains assigned work area per company 6S policy and standards.
• Completes daily job checklists and equipment checks/calibrations to maintain quality. Participates in 6S and kaizen activity as directed.
• Documents individual production using a variety of tools such as hour-by-hour boards, takt time tracking, and other visual management systems.
• Performs other related duties and projects as business needs require at direction of management.
• Education and Experience:

• High school diploma or equivalent.
• Minimum one (1) year of manufacturing experience.

• Performs construction tasks including, but not limited to:
• Drywall: Up to level 5 finish.
• Framing: Frames from a set of plans and identifies quantity take off on a project.
• Flooring: Repairs and handles entire flooring projects, including floor preparation, installation and finish work.
• Doors/Windows: Installs framed doors and windows. Identifies and fixes door/window issues.
• Painting: Paint with attention to detail with little to no rework.
• T-bar: Install T-bar ceilings and has knowledge of ceiling grid terminology and codes.
• Maintains an organized and stocked tool cart/bag. Requests for and/or replenishes materials and supplies as necessary.
• Maintains a safe work environment by adhering to all safety protocols and Standard Operating Procedures (SOPs), and wears protective equipment as required.
• Tracks assigned construction projects/tasks and ensures completion in a timely manner while adhering to operational standards. Communicates progress to project manager and/or supervisor.
• Proactively performs construction projects/tasks and identifies efficient methods to complete projects/tasks.
• Performs other related duties and projects as business needs require at the direction of management

• High school diploma, GED, or equivalent education level.
• Minimum four (4) years of construction or related experience.  

• General knowledge of office procedures.
• Demonstrated prioritization and time management skills.
• Demonstrated high standard of quality of work. 
• Demonstrated reliability, dependability, and flexibility in work habits.
• Demonstrated attention to detail and accuracy. 
• Ability to operate power tools, handheld tools and machinery.  
• Ability to read and understand all operating procedures and applicable technical information.
• Ability to prioritize and organize project tasks and goals effectively.

• Ability to maintain confidentiality, exhibiting high level of integrity, and trustworthiness.
• Ability to work independently with minimal supervision and effectively contributes as a team player.
• Ability to work with various supervisors, managers, and employees to ensure project goals are met. 
• Ability to maintain punctual attendance, including the ability to work outside of scheduled work shift when necessary.

• Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
• Provides administrative support such as answering inbound telephone calls, checking ship dates, offering information on all products, updating new account information and inputting call notes in GCM.
• Communicate with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
• Complies with customer service policies and procedures and call center operational standards.
• Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
• Assists customers in problem solving, planning, development, and execution of stated goals and objectives.
• Ensures customer retention and satisfaction.
• Evaluates each case thoroughly and advises doctors on which product is best for the particular case.
• Makes outbound calls on cases that need assistance.
•  Maintains a day to day professional relationship with dental technicians and managers.
• Follows-up on specific requests made by doctors on particular cases.
• Seeks advice and input from the manager when needed.
• Performs other related duties and projects as business needs require at direction of management.

• High school diploma or equivalent.
• Bachelor’s degree, preferred.
• Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.

• RDA, DA, or CDT certifications preferred.

• Creates case pan.
• Creates order form and imports scans in 3shape, CPS and/or other designated software/program.
• Evaluates the scan file including but not limited to digital impression quality, clearance, bite, and contact margin.
• Removes all distortions and debris on the scans using designated software/program.
•  Trims and marks the margins according to specifications utilizing in-lab application.
• Matches the pre-op with the preparation scan using pre-preparation/Gelios if digital study impression is provided.
• Converts STL files.
• Evaluates remakes using old and new files to compare and resolve issues.
• Aligns bite scans and corrects logins.
• Updates product codes using DL Plus as necessary.
• Performs other related duties and projects as business needs require at direction of management.

• High school diploma or equivalent preferred.
• Minimum one (1) year of experience in dental industry preferred.
• Previous 3Shape, Gelios, In-Lab, DL-Plus, GCM, and GO Module preferred.

• Provides support to customers through phone calls and emails. Ensures calls and emails are  responded to within targeted service level timeframes. Contacts customers with updates via phone and email on status and problem resolution.
• Provides customer ordering processing support, including but not limited to researching, troubleshooting, analyzing, and resolving level 1 customer technical support issues.
• Gathers support logs, files, images for escalation and triage to Level 2 and Level 3
• Collects and relay technical information to team members and CTS Analysts as necessary.
• Assists team with tests, reviews, and evaluations of bugs and implementation of enhancements.
• Acts as the primary support contact for customer technical support for My Accounts, Glidewell Direct, Inclusive Dental, Glidewell.io, and Digital Order Processing.
• Supports external customers with resolution of issues related to company owned technologies and 3rd party CAD/CAM software.
• Logs all inbound and outbound activities (phone and email) into Zendesk ticketing system.   Ensures support tickets and customers are updated regularly.
• Provides first point of contact (SPOC) support to customers; escalates issues to appropriate IT   sub-departments, Customer Service, and/or Technical Advisors as required to resolve issues. Communicates with external customers’ IT departments to resolve problems when necessary.
• Tracks, troubleshoots, updates, escalates, and closes customer support cases as appropriate.
• Creates procedure manuals, end-user documentation, and Knowledge Base Articles
• Utilizes remote desktop control tools to assist and resolve customer issues.
• Performs other related duties and projects as business needs require at direction of management.

• Bachelor’s degree or certification in a computer related field, preferred.
• Minimum two (2) years’ experience in a customer service facing role with experience logging inbound and outbound customer communications and escalating support issues.
• Minimum one (1) years of experience in support analysis, preferably of external customer IT software or applications

•  Learns basic tooth morphology and anatomy.
•  Learns to fabricate and repair dental prosthesis and dental appliances such as dentures, partials, crowns and bridges, inlay/onlay, veneers, and implant restorations.
•  Learns to read and interpret dental prescriptions.
•  Familiarizes self with wide range of materials, such as metal (precious, non-precious, gold) or not metal materials (porcelain, composite, acrylic, polyurethane, co-polyester, thermo plastic) and their use in fabricating dental restorations.
•  Learns and practices restoring natural teeth and correcting dental irregularities by manufacturing fixed or removable appliances.
•  Develops technical knowledge to make decisions when fabricating dental prosthesis.
•  May learn basics of replacing partial or total loss of natural teeth by constructing partial or full dentures (metal and non-metal).
•  Familiarizes self with names and functions of various types of hand tools and equipment (electric drills, presses, lathes, high-heat furnaces, etc.).
•  Practices using various types of hand tools and equipment (electric drills, presses, lathes, high-heat furnaces, etc.).
•  Documents learning by completing quizzes and worksheets.
•  Works under supervision of trainers and asks for assistance and/or clarification regarding technical issues.
•  Learns quality standard protocol, and steps taken to ensure compliance with protocol.
•  Learns to recognize problem cases that need additional prep work.
•  Learns to work independently and seek help if needed.

• Basic dental training.
• Prior dental experience or background, a plus.
• Previous experience working in positions that require hand and finger dexterity, a plus.

•  Fabricates and repairs dental prosthesis/dental appliances such as dentures, partials, crown and bridge, inlay/onlay, veneers and implant restorations.
•  Reads prescription included with case; constructs prostheses by following doctors’ written orders and instructions.
•  Communicates with colleagues and managers in a prompt articulate manner.
•  Uses a wide range of materials, such as metal (precious, non-precious, gold) or non-metal materials (porcelain, composite, acrylic, polyurethane, co-polyester, thermo plastic).
•  Replaces partial or total loss of natural teeth by constructing partial or full dentures (metal and non-metal).
•  Restores natural teeth and corrects dental irregularities by manufacturing fixed or removable appliances.
•  Makes models of mouth and teeth from impressions taken by dentist.
•  Builds-up wax replicas of part or all of mouth and/or teeth on model.
•  Encases wax in mould material and melts away wax; replaces wax with plastic, metal, or ceramic materials to make replacement appliance.
•  Builds-up ceramic restoration by continuously applying layers of porcelain.
•  Polishes and finishes appliance to ensure smoothness and fit.
•  Applies stains and glazes to restorations to create natural look.
•  Utilizes and conserves supplies and equipment by completing plaster casting, metal casting, die trimming, metal polishing, wax modeling, wire bending, sandblasting, electroplating, electro-spot welding and CAD/CAM techniques.
•  Uses different kinds of hand tools and equipment (electric drills, presses, lathes, high-heat furnaces, sandblasters, paint brushes, carvers, etc).
•  Documents actions by completing forms, logs and reports.
•  Works closely with quality control specialists and addresses all issues regarding quality standards.
•  Follows quality standard protocol.
•  Recognizes and reports problem cases or cases that need additional prep work.
• Prepares equipment and materials (fills mixing bins, empties equipment receptacles, etc.).
• Relies on technical knowledge to make decisions and accomplish departmental goals.
• Performs other related duties and projects as business needs require at direction of management.

• Basic dental training.
• Prior dental experience or background, a plus.
• Previous experience working in positions that require hand and finger dexterity, a plus.

• Greets customers entering restaurant.
• Provides customers with drink menus and answers questions regarding menu and ingredients.
• Takes orders and is mindful of details and requests (e.g. preferences of coffee blend, dairy and sugar ratios).
• Prepares beverages according to established recipes.
• Serves beverages and prepared food.
• Receives and process payments.
• Maintains cleanliness of bar area.
• Performs other related duties and projects as business needs require at the direction of management. 

• High school diploma required.
• Relevant barista training and experience, a plus.

• California Food Handler’s certificate required.
• Responsible Beverage Service (RBS) certificate required.

• Unloads and verifies materials upon delivery.
• Verifies accuracy of materials paperwork.
• Identifies products that require further inspection by Quality Assurance (QA) team before placing into inventory.
• Tags and places items in designated area and moves materials to designated area in the stockroom upon audit completion.
• Utilizes scanner or computer to adjust and transfer items to other departments and people.
• Works back stock of items.
• Processes reoccurring and/or as-needed transfers, replenishment, and deliveries per each department’s request to avoid discrepancies and/or delays to manufacturing.
• Ensure FIFO (first in first out) processes are adhered to when stocking items.
• Segregates lot numbers when stocking items.
• Maintains organization with the warehouse by arranging and moving goods to designated locations. 
• Checks and maintains equipment and tools to ensure good working conditions.
• Oversees incoming warehouse order requests; responds and executes order requests/deliveries in a timely manner. Maintains contact with requestor with updates and/or discrepancies. 
• Utilizes Company trucks to deliver, transfer, and pick up products.  
• Assists Fulfillment Clerks with pulling and organizing daily sales orders as needed.
• Provides recommendations for improvements in the department process flow.

• High school diploma or equivalent.
• Minimum one (1) year of related experience, preferred.

• Valid driver’s license and acceptable driving record. 
• Forklift certification.
• Ability to comply with DOT Drug and Alcohol Testing requirements.

• Gathers and empties various trash containers; replaces trash liners.
• Notifies Team Lead or Supervisor if a trash can is damaged and needs possible replacement.
• Attends restrooms; includes but is not limited to:
• Cleaning and wiping down countertops, sink basins, and mirrors.
• Mopping/sweeping floors to ensure all trash and water is removed.
• Cleaning and sanitizing toilet/urinals.
• Cleaning and wiping down doors and walls as necessary.
• Restocking toilet paper, seat covers, and paper towel dispensers
• Checking and refilling air freshener dispensers as needed.
• Cleans and dusts all appropriate surface areas in break rooms and common areas as well as production areas throughout the Company, including but not limited to countertops, tables, desks, chairs, microwaves, refrigerators, and equipment.
• Cleans and wipes down windows, glass partitions, and mirrors.
• Dusts furniture, walls, office machines and equipment.
• Cleans all floors in stairwells, hallways, office areas, lab areas, and general work areas by sweeping, mopping, scrubbing, and/or vacuuming.
• Wipes down stairwell handrails.
• Immediately informs Team Lead, Supervisor, or Manager of any needed repairs to facilities and/or equipment.
• Restocks supplies in restrooms, break rooms, and common areas as necessary.
• Requests needed supplies and equipment in a timely manner as to not hinder continued execution of job duties.
• Follows all safety procedures for use of chemical cleaners, disinfectants, and cleaning equipment.
• Maintains janitor closets in a clean, organized and safe manner.
• Maintains a professional and courtesy demeanor while working in locations with a high volume of employees and in areas that require frequent contact with employee population and general public.
• May clean exterior common areas around the Company facilities such as but not limited to building entrances, outside sitting areas, and patio areas.
• May maintain hard-surface floor areas by stripping, sealing, finishing, polishing, waxing, and/or buffing using chemical agents and power equipment.
• May perform general grounds-keeping duties such as but not limited to water plants, sweeping/raking leaves, and removal of dead foliage from planter areas.
• May assist with setting up and breaking down meetings and special events
• Performs other related duties and projects as business needs require at the direction of management.

•  High school diploma, GED, or equivalent education level.
•  Previous janitorial experience, a plus.

• Prepares food according to established preparation methods.
• Operates cash register in order to compute bills; ensures accuracy of collection and disbursement money.
• Modifies and issues receipts to customers.
• Restocks cafeteria and vending machines.
• Receives and stores incoming food and kitchen items obtained from vendors.
• Utilizes instructions and pre-established guidelines to perform daily functions.
• Washes pots, pans, dishes, utensils, and other cooking equipment as necessary.
• Prepares and delivers prepared food items.  
• Performs other related duties and projects as required by management. 

• High school diploma or equivalent.

• Assists with meal preparations according to established prep method and/or recipes.
• Assists with production of Grab & Go meals and preparation of catering services.
• Prepares and delivers prepared food items and/or catering items around campus locations.  
• Unloads and stores incoming products.
• Washes pots, pans, dishes, utensils, and other cooking equipment as necessary.
• Stocks display and sales area.
• Performs front line meal service including grill cooking and cold food preparation
• Operates cash register in order to compute bills; ensures accuracy of collection and disbursement money.
• Modifies and issues receipts to customers. 
• Performs other related duties and projects as required by management.

• High school diploma or equivalent.

• Current enrollment in a culinary school, preferred. 
• Previous restaurant experience, preferred. 

• ServSafe Food Handler Certificate. 
• Valid California’s driver’s license required. 
• Reliable personal transportation with at least the state minimum insurance coverage; use of personal vehicle is required for essential functions. 

• Sets up machines in accordance with job prints and specifications to very close tolerances.
• Produces basic precision items beyond the capabilities of production machine operators.
• Machine parts to specifications using machine tools such as lathes, milling machines, shapers, or grinders. 
• Measures, examines, and tests completed units in order to detect defects and ensure conformance to specifications; utilizes precision instruments including but not limited to micrometers, calipers, bore gauge, depth micrometer, and other inspection equipment as needed.  
• Sets up, adjusts, and operate all of the basic machine tools and many specialized or advanced variation tools in order to perform precision machining operations. 
• Aligns and secures holding fixtures, cutting tools, attachments, accessories, and materials onto machines. 
• Monitors the feed and speed of machines during the machining process. 
• Studies sample parts, blueprints, drawings, and engineering information in order to determine methods and sequences of operations needed to fabricate products, and determine product dimensions and tolerances. 
• Select the appropriate tools, machines, and materials to be used in preparation of machinery work. 
• Lays out, measures, and marks metal stock in order to display placement of cuts. 
• Observe and listen to operating machines or equipment in order to diagnose machine malfunctions and to determine need for adjustments or repairs. 
• Operates all common machine shop equipment and hand tools skillfully.
• Works from prints or drawings to produce a variety of items.
• Follows all safety rules regarding machine operation and proper guarding.
• Follows all lock-out/tag-out procedures when machines must be shut down for repairs.
• Performs other duties as assigned by management.

• Graduate of technical school, full apprenticeship program, or completion of in-company four-year training program to satisfaction of plant training committee, preferred.
• Minimum five (5) year set-up experience as a machinist.

• Maintains appropriate systems; updates payment information. 
• Inputs receivable payments within an allotted time frame.
• Generates and prints monthly customer statements and past due letters.  
• Provides excellent customer service with requests regarding current and previous account balances, collection issues, processing customer refunds, reviewing and processing account adjustments, and resolving client discrepancies.
• Monitors and maintains assigned accounts to ensure calls, account adjustments, and customer reconciliations are completed in a timely manner.
• Accurately recodes all payments received to provide correct balance data.
• Maintains a high volume outbound call quota to assigned delinquent customers and responsible for reducing the number of assigned delinquencies.
• Answers inbound calls to assist with accounting inquiries, payments, and disputes.
• Reconciles customer disputes pertaining to payment of outstanding balances due.
• Communicates, interfaces, and troubleshoots with accounting department and outside vendors as needed.
• Communicates and follows up with internal call centers, supervisors, and department managers regarding customer accounts and discrepancies.
• Provides administrative support and excellent customer service to all internal and external customers such as but not limited to answering inbound telephone calls, making outbound collection calls, updating related account information, researching accounts, and inputting call notes in order to establish and maintain effective and cooperative working relationships.
• Meets defined department goals and expectations.
• Performs other related duties and projects as business needs require at direction of management. 

• High School diploma or equivalent. 
• Minimum one (1) year of customer service experience. 
• General knowledge of accounting terminology. 
• General knowledge of billing procedures and collections. 

• Processes auto pay enrollments received by phone, email and secure fax.
• Accurately records payments received into Great Plains or APC.
• Sends funds electronically to the bank utilizing business deposit captures.
• Assists with generation, print, and fold of monthly customer statements and past due letters.  
• Ensures accurate posting by verifying the account number, company name, payment amount and invoices.
• Returns duplicate and/or overpayments received to the customers via US Mail.
• Resolves customer inquiries related to current and previous account balance and credit card and check payments.
• Assists with general office tasks including department work queues, faxing, emailing, filing and outbound calls regarding invalid check and/or credit card data received.
• Performs other related duties and projects as business needs require at direction of management. 

• High School diploma or equivalent. 
• Minimum one (1) year of customer service experience. 
• General knowledge of accounting terminology. 
• General knowledge of billing procedures and collections. 

• Manufactures work orders in one (1) of the following areas: BruxZir Colloidal, BruxZir NOW, BruxZir Press, BruxZir Shade Guide, Composites, Injection Molding, and Obsidian.
• Obtains materials from storage locations as per work order requirements.
• Measures, pre-batches, and delivers all components to blending area; verifies quantity and ingredient lot numbers going into the batch and documents on Bill of Material sheets.
• Weighs powders and liquids using a scale to prepare batches. Adheres to formula instructions to make scheduled batches.
• Issues components to the work order. Reports production of work-in-progress (WIP) and/or finished goods using handheld mobile devices.
• Operates a variety of manufacturing equipment, including but not limited to: table top presses, hydraulic presses, CNC machines, CMM and vision measurement systems, mills, injection molding machines, furnaces, ovens, mixers, and surface grinders. Utilizes hand tools such as ultrasonic scanners, glue dispensers, micrometers.
• Inspect products to ensure quality requirements are met, may include but is not limited to:
• Visual inspections for defects (chips, cracks, contamination, other imperfections)
• Dimensional measurements
• Verify shade
• Completes accurate paperwork related to manufacturing process.
• Labels and packages products for shipment to inventory according to SOP’s.
• Conducts final inspection and verification of finished goods and manufacturing documentation to ensure conformance to customer specifications
• Identifies and separates non-conforming products.
• Documents, records, and maintains all inspection and outgoing paperwork including completion and documentation of test and inspection results.
• Solves daily operations problems with limited supervision.
• Transports materials to next scheduled operation.
• Cleans, organizes, and maintains assigned work area per company 6S policy and standards.
• Completes daily job checklists and equipment checks/calibrations to maintain quality. Participates in 6S and kaizen activity as directed.
• Documents individual production using a variety of tools such as hour-by-hour boards, takt time tracking, and other visual management systems.
• Performs other related duties and projects as business needs require at direction of management.

• High school diploma or equivalent.
• Minimum one (1) year of manufacturing experience.

Tuesday, January 13th, 2026
9:00AM – 1:00PM

Please bring a resume. This is a professional event so please do not bring any children.

Positions based off Irvine, near John Wayne Airport.

Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!

In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!

Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed.

Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.