Equitas Health Careers

The intent of this essential position is to provide front-line customer service to all agency visitors by staffing the receptionist area, provide data entry support, and administrative support for staff when needed.  The Patient Access Representative is responsible for the front office/receptionist operations and providing general clerical support.  The Patient Access Representative is often the first point of contact for all phone/in-person visitors.

Essential functions of the job include, but are not limited to providing customer service filing, sorting, coordinating mail, utilizing a computer for data entry, conducting research, interacting with others, coordinating multiple schedules and proofreading.

Salary: $32,100- $40,200

· Oversee the operations of the receptionist duties, including but not limited to, greeting in-person visitors and

answering incoming phone calls

· Manage office by ordering supplies and maintaining office equipment

· Schedule patient appointments for counseling and other programs, as necessary and appropriate

· Collect information from the patient when they arrive, this includes, demographics, insurance, sliding fee and any copays due, if applicable

· Update patient information on an as-needed basis, if applicable.

· Provide assistance to office staff as needed, including tracking of various items and maintaining data in computer; Prepare reports based on data

· Coordinate back up staffing for front-end/reception services

· Work with IT to set up technology as needed for meetings and new staff

· Courier mail between offices, if applicable

· Assist staff with mailing needs, including sending and tracking mailing and sorting and ensuring proper delivery of mail/packages to appropriate staff

· Organize and maintain meeting rooms and lobby magazines, pamphlets, and other materials

· Ensure that the office is kept tidy and work with appropriate staff as cleaning or other services are needed

· Responsible for scheduling conference rooms and meetings, including the use of space for external groups

· Write/draft and type correspondence, reports, minutes, newsletters, and other documents

· Participate in department and agency projects as assigned

· Coordinating client care, as necessary, to link patient with the most appropriate service

· High School degree or equivalent

· Minimum of two years of similar experience preferred

· Strong oral and written communications abilities, including drafting correspondence.

· Experience with and ability to provide high quality customer service.

· Must be courteous, friendly and customer-focused.

· Experience with data collection and data entry

· Ability to operate a multi-line telephone system.

· Must have strong time-management skills and ability to manage multiple projects and tasks.

· Must have excellent typing and database entry skills along with good communication and writing skills.

· Experience and proficiency with a range of computer software and platforms, including MS Outlook, Word, and Excel.

· Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community.

· Must be able to maintain individuals’ confidentiality.

· Reliable transportation, driver’s license and proof of auto insurance required.

Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA