Equitas Health Careers

Description

• Completes required training and maintains both Epic and ETO proficiency. 
• Provide direct support to clinical operations and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the Epic application across the entire organization. 
• Collaborate with clinic leadership and users to identify opportunities for efficiencies in clinic operations, clinical practice support, and improved health outcomes. 
• Collaborate with OCHIN and advisory workgroups to optimize use of the Epic system through implementation of new practice management and EHR features and upgrades. 
• Collaborate with OCHIN and the necessary clinical personnel to test new features and upgrades prior to implementation. 
• Work with various support vendors to ensure proper establishment and ongoing transfer of clinical data via HL7 interfaces between various systems. 
• Create and manage Epic report creation and/or modification needs across the organization. 
• Work with Quality and Evaluation team to develop methods to monitor population specific clinical data for implementation of UDS reports, Ryan White Services Report, Meaningful Use, PCMH and Quality Improvement. 
• Maintain member-managed system setup such as the provider master file, security, and preference lists, SmartPhrases for all impacted service areas. 
• In collaboration with clinic personnel, this position has the primary responsibility for the development and maintenance of EHR Workflows within Epic. 
• Attend practice management and other clinical meetings as required. 
• Coordinate and provide all initial EHR training to new staff and providers across the organization. 

• Provide go-live support to all clinic staff, providers, as well as Epic and Dentrix users for all upgrades, patches and functionality changes within the EHR. 
• Coordinate the issuance of Epic ID and password for new users and providers. 
• Provide necessary refresher and/or ongoing EHR competency/efficiency training for existing Epic users and providers. 
• Support EHR upgrade training for all staff and providers in collaboration with OCHIN. 

• Accomplish all required general maintenance of the ETO electronic record, including adding, deleting and modifying access for all users. 
• Accomplish all required general maintenance of the Dentrix electronic record, including adding, deleting and modifying access for all users. 
• Create and/or modify touchpoints in ETO in order to collect data, monitor key performance indicators and report as necessary. 
• Create, implement and maintain the necessary data extractions from the ETO system as well as the necessary data imports into the ETO system. 
• Create and implement accurate ETO related data collection, reports, and documentation necessary to provide required data for federal, state, agency and board purposes. 
• Contribute to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. that includes an understanding, awareness, and respect for diversity. 

• Other duties as assigned. 

• Bachelor’s degree preferred 

• Minimum of two years’ experience in a clinical setting supporting Epic required 
• EPIC Ambulatory proficiency required 
• Previous experience with Epic required 
• ETO experience and/or certification is preferred 
• Strong oral and written communications 
• Able to explain complex subjects in a clear and engaging manner 
• Able to understand clinical needs, workflows and requirements in a primary care setting 
• Must have excellent organizational, communication, and presentation skills, as well as public speaking skills 
• Experience with and ability to provide high quality customer service. 
• Willingness to travel as necessary 

• Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community. 
• Must be able to maintain individuals’ confidentiality. 
• Reliable transportation, driver’s license and proof of auto insurance required.