Referral Management Clerk (RMC)
Description
Job Title: Referral Management Clerk (RMC) – Patient Administration
Location: MacDill Air Force Base, Tampa, FL
Schedule: Full-Time | Monday–Friday (Day Shift)
Location: MacDill Air Force Base, Tampa, FL
Schedule: Full-Time | Monday–Friday (Day Shift)
Why Work with Us
Epic Government is hiring a Referral Management Clerk (RMC) to support the Referral Management Center at MacDill Air Force Base. This civilian position plays a vital role in helping military families access specialty care and stay on track with their health needs.
As part of a mission-focused team, you’ll use your administrative skills to assist with scheduling, tracking, and coordinating referrals. We welcome Veterans, military spouses, and healthcare professionals looking to make a difference in the military community.
What You’ll Do
- Support daily operations of the Referral Management Center (RMC)
- Track specialty care referrals from start to finish
- Schedule referral appointments and counsel patients on next steps
- Coordinate with specialty providers inside and outside the military system
- Generate referral reports and manage patient records
- Provide excellent customer service to patients and healthcare teams
- Ensure compliance with HIPAA and TRICARE guidelines
- Assist with written and verbal communications regarding referrals
What You’ll Need
- High school diploma or GED
- At least 2 years of recent healthcare admin experience (preferred)
- Knowledge of TRICARE benefits and ICD-9 coding (preferred)
- Basic Life Support (BLS) certification
- Excellent communication and customer service skills
- Proficiency with Microsoft Word, Excel, and Windows
- Strong organization and time management abilities
- Must be able to meet access requirements for working on a military base
Benefits
- Paid time off (PTO) and paid holidays
- Medical, dental, and vision insurance
- Company-funded 401(k) with safe harbor match
- Life and accidental death insurance
- Short- and long-term disability
- TRICARE supplemental options
- Employee Assistance Program (EAP)
- Pet insurance and will preparation services
Epic Government (dba FSR) is proud to be an Equal Opportunity Employer. We welcome applications from Veterans, military spouses, and individuals with disabilities.