Field Service Technician

Field Service Technician United States

Hiring Manager(s): Jeffery Rossi ([email protected]), Josh Telles ([email protected])

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Description

Ready to Fix, Tinker, and Save the Day – One Copier at a Time?

At DEX Imaging, we’re not just in the business of printers and copiers—we’re in the business of making office life smoother, faster, and a whole lot less frustrating. We are currently looking for a Copier Service Technician in our Phoenix, AZ market who is part problem-solver, part tech expert, and an all-around customer service superhero.
If you’re the type of person who enjoys working hands-on with machines, digging into the nuts and bolts, and troubleshooting like a pro, we want to meet you! Join our high-energy team, bring your skills (or we’ll help you build them), and enjoy a role where no two days are ever the same.

Who We Are

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation’s largest independent provider of office technology and an industry leader in delivering outstanding customer service—made possible by hiring and developing great people.

Working as a Service Technician, You Can Expect:

  • Full-time schedule (40 hours per week)
  • Full benefits, competitive pay, and uncapped commissions
  • Ongoing training, development, and promotion opportunities
  • Excellent corporate discounts
  • Employee recognition and rewards programs
If you’re career-minded and ready to be an integral part of a dynamic, innovative, and upbeat team, you’ll feel right at home on our award-winning team.

What’s the Opportunity?

Copier Service Technicians must be mechanically inclined, extremely reliable, and trustworthy. They should be comfortable working independently and possess strong communication skills. In this role, technicians perform diagnostics, service repairs, and maintenance on customer- and dealer-owned copier equipment while delivering top-notch customer care.

What Will You Do?

  • Provide service and customer support during field visits or dispatches
  • Manage on-site installation, repair, maintenance, and testing tasks
  • Diagnose errors or technical problems and determine appropriate solutions
  • Produce timely and detailed service reports
  • Follow all company field procedures and protocols
  • Collaborate with the technical team and share information across the organization
  • Understand customer requirements and make appropriate recommendations
  • Continuously update job knowledge through training and educational opportunities

What You Bring to the Table:

  • Valid driver’s license
  • Ability to manage service calls that may take longer than anticipated without rushing or becoming frustrated
  • Strong customer service skills with the ability to diagnose and solve problems based on non-technical customer descriptions

What Can DEX Provide to You?

  • Long-term career opportunities, development, and personal growth
  • In-house training and continuous learning
  • A supportive company culture that celebrates its team members
  • A place where you can stop just going to work—and start building a career

 

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.

This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.

 

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