Systems Engineer I – Copier & Printer Technical Support

Technical Support Charlotte, North Carolina

Hiring Manager(s): Shawn Orman ([email protected]), Steve Kardish ([email protected])

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Description

Systems Engineer I (Field-Based) – Copier & Printer Technical Support
 
Important: This Is NOT an IT Help Desk or Network Administrator Role
 
This is a field-based technical role focused on troubleshooting, configuring, and supporting copiers and printers (document imaging systems) — not a traditional corporate IT position.
If you enjoy hands-on technical problem-solving, working directly with customers, and learning how devices integrate into real-world business environments, this is the opportunity for you.

 

 About the Role

At DEX Imaging, we’re looking for a Systems Engineer I who is ready to get into the field and support businesses by installing and servicing copier and printer systems.
You won’t be sitting behind a desk managing servers.
Instead, you’ll:
 
  • Install and configure document imaging equipment
  • Troubleshoot connectivity and print/scan issues
  • Work directly with customers to ensure devices integrate properly into their workflows
  • Build a strong technical foundation that can lead to Systems Engineer II, III, or Install Project Coordinator roles

 

What You’ll Do
  • Install and set up copiers and printers
  • Connect devices to customer networks
  • Set up print drivers and scan-to-email/scan-to-folder
  • Troubleshoot printing and scanning issues
  • Provide friendly, professional customer support
  • Document your work in our system
You’ll be out in the field helping businesses keep their equipment running smoothly.
 
What We’re Looking For
  • Strong problem-solving skills
  • Basic understanding of computers and networks
  • Good communication and customer service skills
  • Ability to manage your time and travel locally
  • Clean driving record
Entry-level candidates welcome. Technical training is provided.
Why DEX Imaging?
  • Hands-on role (not stuck behind a desk)
  • Growth opportunities
  • Ongoing training
  • Stable, full-time position
If you enjoy fixing things, helping customers, and learning new technology without wanting a full IT career path — apply today.
 
 
                                                                             DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.

This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.

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