Area Service Manager

Field Service Technician United States Pocatello, Alaska Boise, Idaho Logan, Utah Salt Lake City, Utah

Hiring Manager(s): George Rosa ([email protected])

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Description

 
DEX Imaging – Area Service Manager - Mountain Region
DEX Imaging is seeking a high-impact Area Service Manager to support and elevate service operations across our Mountain Region. This is a key leadership role positioned between our Service Managers and Regional Service Director, designed to strengthen operational consistency, develop future regional leadership, and drive exceptional customer experience.
If you are an experienced service leader within the copier, imaging, or technical service industry who thrives in a fast-paced, growth-oriented environment, this role offers significant visibility and advancement potential.
 
Position Overview
The Area Service Manager partners directly with the Regional Service Director to oversee day-to-day regional service operations. This leader ensures policy adherence, operational repeatability, workforce optimization, and service excellence across multiple branches within the Mountain Region.
This is a developmental leadership role with a clear pathway toward Regional Service Director-level responsibility.
 
What You’ll Be Responsible For
  • Support oversight of all service operations across the Mountain Region, including parts, shop operations, delivery, and installation.
  • Ensure full compliance with DEX corporate policies, procedures, and performance standards.
  • Drive operational consistency across multiple branches.
  • Identify and eliminate recurring procedural inefficiencies at the branch level.
  • Recruit, train, and retain high-performing service technicians and support staff.
  • Maintain staffing levels aligned with corporate productivity models.
  • Conduct performance management and disciplinary processes when necessary.
  • Support other branch managers within the region with personnel and operational challenges.
  • Ensure service teams consistently deliver an exceptional customer experience.
  • Manage customer perception and resolve escalated service issues.
  • Maintain strong cross-functional collaboration across departments.
  • Proven leadership experience in copier, imaging, or technical field service operations.
  • Experience managing multi-branch or regional service teams preferred.
  • Strong understanding of service KPIs, workforce planning, and operational process improvement.
  • Demonstrated ability to develop and mentor leaders.
  • Strong communication and conflict resolution skills.
  • Willingness to travel within the Mountain Region as business needs require.
 
Why DEX Imaging?
DEX Imaging is one of the largest independent dealers of document imaging technology in the United States. Our Mountain Region continues to expand, and we are investing in leadership talent that can scale with us.
We offer:
  • Competitive compensation
  • Leadership growth opportunity
  • Performance-driven culture
  • In-House, Certified Training
  • A collaborative environment where service excellence drives reputation and growth
 
If you are ready to lead at a higher level while developing the next generation of service leadership within DEX Imaging, we encourage you to apply.
 
Join DEX Imaging and help drive operational excellence across the Mountain Region.
 

                                                                             DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.

This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.

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