Description

About Us:

Conair is a leading international designer, manufacturer, and marketer of branded personal care and small kitchen appliances, cookware, hairbrushes & accessories, cosmetic bags, and travel accessories.

Conair has always been driven by a passion for innovation; it’s part of the Company’s DNA. Trendsetting products have been invented by Conair since its inception in 1959, keeping the Company always a step ahead of the competition. The company's domestic and international divisions offer a diversified mix of consumer and professional products sold in over 120 countries. The Family of Conair brands includes CONAIR, Cuisinart, BabylissPRO, Scünci , TRAVELSMART by CONAIR, and Waring.

Conair’s passion for innovation gets stronger with each decade, as evidenced by the over 1,000 patents the Company has obtained worldwide. Today, Conair and its brands are names known throughout the world. Conair continues to introduce its brands to new and emerging markets, year after year. By the 1990s, most households in America owned at least one Conair product. Today many have more than one, and the Company’s goal is to ensure that every household in the world eventually owns one of our products.

At Conair, we inspire our customers with innovative quality products and brands that enhance their lives.

Position Summary:

The Technical Support Specialist provides remote and hands-on customer service-oriented IT support and training.  A key goal of this position is to promote the use of existing technology within the team as well as identify opportunities for process improvement with existing, or introduction of new technology.

Responsibilities include:

• Perform day-to-day software and hardware support from call placement to problem resolution.
• Ability to manage, set up and understand multimedia and video conferencing equipment and processes.
• Responsibility for daily software and hardware problem solving.
• Responsibility for answering support calls and tickets using existing solutions.
• Responsibility for documenting tickets and solutions within ticketing system.
• Must be very organized and follow company documentation policies exactly whenever changes are made.
• Perform support for VPN and Remote Access solutions.
• Perform support for iOS and Android devices for associates.
• Assist users with password resets using Active Directory
• Responsibility for after-hours coverage on a rotating shift with other associates.
• Positive feedback on jobholder's responsiveness and helpfulness from associates when asked for "customer feedback".
• Prompt resolution of support tickets.    

Qualifications:

• In-depth knowledge of end user desktop issues in areas ranging from desktop support, multi-function printers, e-mail, mobile devices, Remote Support tools, application support, web technologies, videoconferencing, and IT security.
• Knowledge of MacOS and Windows.
• Knowledge of Ivanti Service Management and Ivanti Neurons a significant plus.
• Impeccable professionalism.
• Very strong interpersonal, flexibility, adaptability, self-motivating, and innovation skills.
• Must be able to multi-task tickets and projects in a timely manner.
• Exceptional customer service, communication, and training skills.
• Ability to translate technical jargon to business language.
• Time management and organizational skills.
• Ability to provide training.
• Ability to write processes and understand technical documentation.
• Ability to work with a wide variety of end users at all levels of the company.
• Comfortable in ambiguous situations.
• Excellent teamwork both within US and globally.

Environmental Factors:

• Working conditions are normal for an office environment.
• Must be able to sit for extended periods of time.
• Must be able to use a computer keyboard and view a monitor for extended periods of time.
• Must be able to travel domestically and internationally for business (% if needed)
• Must be Covid-19 vaccinated.
• We currently operate on a hybrid schedule; candidate must be willing to come into the office 50% of time.

What we offer:

• Comprehensive Medical/Dental/Vision plans
• Generous Paid Time Off Programs
• Life & Disability Insurance
• FSA/HRA/Dependent Care FSA
• Paid Parental Leave Policy
• 401k and company match
• Free Lunch (in some locations)
• EAP & Employee Wellness Programs
• Volunteer Days Paid Time Off

Are you passionate about this opportunity but worried that you don’t have 100% of the experience we’re looking for?  We still want to hear from you!

Apply online and let us know why you would make a great addition to Conair!